Endpoint Protection

We have several sbs2008 domains with endpoint protect manager and clients installed. However the clients do not appear in the manager and they do not update. Is this a common problem / does anyone know of a fix for this?

 There's no issue with 2008 SBS atleast with the latest 11.0.5002.333 version.
If still the clients are not communicating then first thing you should check is the windows firewall on these servers.

Troubleshooting Client Communication 
  In clients do you getting a green dot on the yellow shield?

Please disable  the WINDOWS FIREWALL as by default it is on on 2008.

Title: 'Firewall on server 2008 blocks communication for clients.'
Document ID: 2008122412214148
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008122412214148?Open&seg=ent

Have tried turning the firewall off, still no joy

Please run the sylink toggle and paste the sylink logs

https://www-secure.symantec.com/connect/downloads/sylink-toggle

Hi Carl,

Are you running SEP 11 or SEP 12?  SEP 12 is especially designed for Small Business Servers.  I have it running on my Windows 2008 SBS without any difficulties, though as Vikram noted above SEP 11 RU5 should work fine as well.

I recommend checking the SEP client logs.  Often times, there will be listings there about what has gone wrong in communciation. 

Thanks and best regards,

Mick