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Endpoint Protection 11.0 License

Created: 14 Feb 2012 • Updated: 11 Jul 2012
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This has been discussed multiple times but I'm still confused.  We have Symantec Endpoint Protection, version 11.0.6100.645.  I keep reading that you no longer need to "renew" a license.  However, why do I get an annual renewal invoice (i.e. what is that for)?  I must admit, I had always felt I was paying for definition updates; not so? 

I'm simply trying to justify the annual cost.  Thank you in advance. 

Quick Look Solution

Understanding.

Hello,

Symantec does renew the License. However, you get a choice to renew to SEP 11.x OR to SEP 12.1.

Secondly, since you are carrying SEP 11.0.6100 (RU6MP1) which is a End of Life by - 2011-07-05 - Check this - 

http://www.symantec.com/business/support/index?page=releasedetails&key=54619

 

We request you to make sure you are carrying the Latest Version of Symantec and It is important to maintain consitency in the SEP 11 - check article below:

About Maintaining Consistency of Software Versions throughout a SEP 11 Organization

http://www.symantec.com/docs/TECH131660

Latest version of SEP 11.x is SEP 11.0.7101, check this - 

Migrating to Symantec Endpoint Protection 11.0.7101 (RU7 MP1)

http://www.symantec.com/docs/TECH171552

In reference to annual renewal invoice and the Question about the Annual cost - I would suggest you to speak to Licensing Department, You can contact Symantec Licensing Department for the same.

 

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

Renewals

 

To renew or view details of your Symantec support contracts visit our License Renewal Center.

License Programs and Support

Learn about each of Symantec's Buying Programs and various levels of support.

Activation & Product Upgrades

For product registration, activation or obtain an upgrade for your product, log into our Licensing Portal.

 

It is always recommended you to Migrate your License to the SEP 12.1 (incase the License is under valid License Period)

How to upgrade your SEP11 license to SEP12 online

https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online

(Note: This is completely FREE)

 

Once, this is done you could download the Software SEP 12.1 as well as the License and then Migrate the SEP 11.0.1000 to SEP 12.1

Upgrading or migrating to Symantec Endpoint Protection 12.1

 
Hope that helps!!

 

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Comments

Mithun Sanghavi's picture
Mithun Sanghavi
Symantec Employee
Accredited
14
Feb
2012
SOLUTION

Understanding.

Hello,

Symantec does renew the License. However, you get a choice to renew to SEP 11.x OR to SEP 12.1.

Secondly, since you are carrying SEP 11.0.6100 (RU6MP1) which is a End of Life by - 2011-07-05 - Check this - 

http://www.symantec.com/business/support/index?page=releasedetails&key=54619

 

We request you to make sure you are carrying the Latest Version of Symantec and It is important to maintain consitency in the SEP 11 - check article below:

About Maintaining Consistency of Software Versions throughout a SEP 11 Organization

http://www.symantec.com/docs/TECH131660

Latest version of SEP 11.x is SEP 11.0.7101, check this - 

Migrating to Symantec Endpoint Protection 11.0.7101 (RU7 MP1)

http://www.symantec.com/docs/TECH171552

In reference to annual renewal invoice and the Question about the Annual cost - I would suggest you to speak to Licensing Department, You can contact Symantec Licensing Department for the same.

 

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

Renewals

 

To renew or view details of your Symantec support contracts visit our License Renewal Center.

License Programs and Support

Learn about each of Symantec's Buying Programs and various levels of support.

Activation & Product Upgrades

For product registration, activation or obtain an upgrade for your product, log into our Licensing Portal.

 

It is always recommended you to Migrate your License to the SEP 12.1 (incase the License is under valid License Period)

How to upgrade your SEP11 license to SEP12 online

https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online

(Note: This is completely FREE)

 

Once, this is done you could download the Software SEP 12.1 as well as the License and then Migrate the SEP 11.0.1000 to SEP 12.1

Upgrading or migrating to Symantec Endpoint Protection 12.1

 
Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Sumit G's picture
Sumit G
Accredited
Certified
15
Feb
2012

Agree with Mithun in the

Agree with Mithun in the Point of SEPM upgradation. You can renew the license and then try to upgrade the SEPM latest version. It will fix up the bug and some new step added there.

Regards

Sumit G.

15
Feb
2012

I will try and find it in the forums.

I will try and find it in the forums, but I was once told by support, that contrary to SEP 12.1, with SEP 11 you are not paying for licenses per say, but rather paying for support.

It is on an honorary system.  They do not verify how many licenses you are using.

In SEP 12.1 this has been updated that the system DOES look for the amount of licenses you are using.

Mithun Sanghavi's picture
Mithun Sanghavi
Symantec Employee
Accredited
17
Feb
2012

Understanding

Hello,

That is correct.

By purchasing the License, you are receiving the Softwares Latest versions (upgrades) as well as you receive the support.

However, in SEP 12.1, few additions were made other than the above.

Check these Attachments to understand the Licensing in SEP 12.1

Also, check this Thread: 

https://www-secure.symantec.com/connect/forums/licensing-question-about-upgrade-11x-121

AttachmentSize
SEP EE Licensing guide_4.pdf 97.94 KB
SEP SBE Licensing guide_1.pdf 103.78 KB

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ajit Jha's picture
Ajit Jha
Partner
Accredited
16
Feb
2012

Renewal is required to get

Renewal is required to get the Maintainance and support from Symantec.

Regard's

Ajit Jha

Technical Consultant

ASC & STS