Hi.
Symantec Endpoint Protection 11.0.7, sometimes not download updates "Virus Definitions Distribution" and "Intrusion Prevention Signatures".
For solutions: http://www.symantec.com/business/support/index?page=content&id=TECH104721&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1382435200338UK5s0f4Gwt7v44ooXYv71845428hyNM0D04TX, usually helps and starts to download updates.
But recently, SEP does not download updates for "Virus Definitions Distribution". With "Intrusion Prevention Signatures", no problem.
Run a manual update: LUALL.EXE (C:\Program Files\Symantec\LiveUpdate) - there are no errors
Show LiveUpdate Status one error:
22 October 2013 г. 9:17:32 MSD: Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs failed to update. [Site: SEP11] [Server: SEP11]
What's the problem?
Why SEP sometimes does not download updates
Erros with SesmLu.log (C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs):
[0f60:0794] окт 22 13, 12:09:11 INFO(Low) sesmVirDef64 DefaultDefUtilsContentHandler: CDefUtils::DirIsEmpty returns: failure.
[0f60:0794] окт 22 13, 12:09:11 INFO(Low) sesmVirDef64 DefaultDefUtilsContentHandler: DuFileExists ( C:\PROGRA~1\COMMON~1\SYMANT~1\SymcData\SESMVI~2\tmp43c6.tmp\virscant.dat ) returned failure.
[0f60:0794] окт 22 13, 12:09:11 INFO(Med) sesmVirDef64 SesmLu: PostSession failed!
[0f60:0794] окт 22 13, 12:09:11 INFO(Med) sesmVirDef64 SesmLu: http://127.0.0.1:9090/servlet/ConsoleServlet?ActionType=ConfigServer&ServerMoniker={53574EE0-2F8E-4a63-B90C-4B78E1BC704C}&action=LogContentFailed
[0f60:0794] окт 22 13, 12:09:11 INFO(Med) sesmVirDef64 SesmLu: Successfully notified sever of failure.[i]
LUALL.EXE (C:\Program Files\Symantec\LiveUpdate):
[i]nitializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 58), product up-to-date.
Downloading catalog file (2 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 58), product up-to-date.
Downloading catalog file (4 of 58), product up-to-date.
...
Downloading catalog file (28 of 58), product up-to-date.
Downloading catalog file (29 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (30 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (31 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (32 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (33 of 58), product up-to-date.
Downloading catalog file (34 of 58), product up-to-date.
Downloading catalog file (35 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (36 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (37 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
...
Downloading catalog file (57 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (58 of 58), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
The following updates have been found:
> Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs, 4379.8 KB
> Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs, 4379.4 KB
Total Download 8759.1 KB
Downloading Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs (1 of 1), complete.
Downloading Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs (1 of 1), complete.
Installing Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs (1 of 1), complete.
Installing Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs (1 of 1), complete.
LiveUpdate session is complete.