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Endpoint Protection (anti-virus)

Created: 28 Jan 2013 • Updated: 28 Jan 2013 | 2 comments
This issue has been solved. See solution.

I'm trying to remove 11.0.62 from off a computer and it's not showing up in the add/remove program only Live update is there. I trying pushing out the 12.1.11 through the consol with no luck. Is there a remove tool that I can run and it will remove the 11.0 version? thanks.

 

Tyson

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.Brian's picture

Yes, you can call support and get Cleanwipe. See here on how to obtain:

https://www.symantec.com/business/support/index?pa...

What happens if you run the install locally on the client?

You can try manual uninstall if it comes down to it

How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

Article:TECH102261  |  Created: 2007-01-30  |  Updated: 2012-03-28  |  Article URL http://www.symantec.com/docs/TECH102261

 

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

Article:TECH102286  |  Created: 2007-01-02  |  Updated: 2011-07-25  |  Article URL http://www.symantec.com/docs/TECH102286

 

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SOLUTION
SebastianZ's picture

Here some information and readme for the cleanwipe tool:

https://www-secure.symantec.com/connect/forums/how...

...please contact the Symantec support to get a copy of the tool for download.