Endpoint Protection

Is there someone who has experienced this ? :

Endpoint Protection Manager can't connect to database. scm-server-0.log error said "connection tyo database failed".

"2014-04-21 18:59:57.296 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!"

I also check in administrative tools, the ODBC connection on System DSN was lost.

Please advice.

Has anything changed recently? Have you rebooted or run a repair?

I think it's because I deleted some logs. Not sure which one it is.

I have reboot the server but it is still the same. I running Endpoint Management Wizard but it said Embedded database is not connect, trying to start the SEP Embedded database on Services also it was forced stop.

Which logs were deleted?

Does have you deleted sem5.log ?

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

Not sure if sem5.log also be deleted. If yes, Can I repair this error with Disaster Recovery option?

Yes, it may be quickest and easiest option to get back up and running, especially if deletions were made.

It was the same error.

Step  from begining :

• I thick Use recovery file >>
• Specify Site, port, etc. >>
• Select type of database to use : Default Embedded Database or Microsoft SQL Database, i choose the first onethen next >>
• Specify password for Embedded Database >>
• Error : Embedded Database is not started.

I suggest you can follow Disaster Recovery option.

Did you try DR?

It is the same. Do I need to remove (uninstall) SEP Manager first?

I have try to repair, after finish SEP Manager Wizards run automatically, then I choose recover with file and it show same result. 

Performing the disaster recovery:

A disaster recovery requires you to sequentially complete the following procedures:

1. If you had a catastrophic hardware failure, restore the server hardware using the IP address and host name from Backup.txt (from Step 3 above).
2. Reinstall Symantec Endpoint Protection Manager using a disaster recovery file (gathered in Step 2 above). When the Management Server Configuration Wizard runs, choose "Custom configuration" and "Use a recovery file". ( For Small Business Edition, if the folder does not exist, create the folder and place the recovery file there before installation. Location: <Install drive> \<Install folder>\Server Private Key Backup, Example: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup)
3. Stop the following Services: Symantec Endpoint Protection Manager and Symantec Endpoint Protection Manager Webserver
4. Restore the database (Use the "Database Backup and Restore Wizard from the SEPM tools folder).

 ref: http://www.symantec.com/docs/TECH160736

It is the same. Do I need to remove (uninstall) SEP Manager first?

Yes if you are use DR option.

As per document you can take back up .

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

How lucky I am, before i go for clean install the SEP Manager i go for this step :

"4)Open a command prompt  and navigate to the following location: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32

5)Issue the following command: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"

then I restart the SEP Embedded Database service and it started! not force stoped anymore.

I run SEP Manager and it work great !!!

Thanks for your assistance all of you. TQVM

Hello everyone, please help me with a very bad problem.

I have 170 workstations and client and manager installed on windows server 2008 r2. /symantec endpoint protection manager 12.1.1000.157/

SEMSRV service is stopped and start it after five seconds stops automatically.

I got the following errors;

SYSTEM:

Event ID 7031 - Service Control Manage /The Symantec Endpoint Protection Manager Webserver service terminated unexpectedly.It has done this 2 time(s).The following corrective action will be taken in 10000 milliseconds: Restart the service./

Event ID 7024 - Service Control Manage /The Symantec Endpoint Protection Manager Webserver service terminated with service-specific error Incorrect function../

APPLICATION:

Event ID 4096 - Semsrv /The Java Virtual Machine has exited with a code of -1, the service is being stopped./

Event ID 1000 - Application Error /Faulting application name: httpd.exe, version: 2.2.21.5, time stamp: 0x4e7aa075
Faulting module name: secars.dll_unloaded, version: 0.0.0.0, time stamp: 0x4eadfd61
Exception code: 0xc0000005
Fault offset: 0x71a45110
Faulting process id: 0xcc8
Faulting application start time: 0x01cf589d98577dc1
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe
Faulting module path: secars.dll
Report Id: e05b02d2-c490-11e3-961f-d485645b14fa/

Please help, attach and logs.

Attachment(s)

Logs Symantec.zip   520 KB 1 version

I tried the following command: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"

I get a message in command prompt dbsrv11 is not recognized as an internal or external comand, operable program or batch file.

I verified I am in the correct directory since we installed it on our D: drive instead of C. Any help. I can't get the embedded database to start.