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Endpoint Protection Firewall - svchost contacting MS's servers

Created: 12 Dec 2012 | Updated: 12 Dec 2012 | 14 comments
Meece's picture
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This issue has been solved. See solution.

Apologies if this is in the wrong place.

I just upgraded Oracle's VirtualBox and its user extensions.

Since, I've been getting pop-ups from Symantec telling me that it is blocking svchost.exe. Looking at the logs, it appears to be blocking contact to a couple of Microsoft servers (when I look up the IPs that are listed in the logs).

No "risks" have been found, scanning the computer. Should I just disable the firewall for a bit to let it connect, and then turn it back on? I don't understand what changed after updating the Oracle software. Did malware piggy-back a ride?

 

Thanks for your time. Let me know what information I can provide, if any, to make helping me easier.

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Rafeeq's picture

Follow this document

 

Traffic has been blocked for the application host process for Windows Services Svchost.exe

 

http://www.symantec.com/business/support/index?pag...

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

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pete_4u2002's picture

after looking into the image, you need to follow the above link shared by Rafeeq

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Meece's picture

OK, I will, though if you have the time I would appreciate an explanation -- a) how come I've never had the pop-up in the past? and b) The blocked service (svchost) which I'm getting the pop up for is UDP not TCP...

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pete_4u2002's picture

can you check the policy for the group the client reports to and let us know if the notification is enabled for the alerts?

 

 

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Meece's picture

I'm sorry - you've lost me. I'm assuming you're not refering to gpedit.msc -- is the notification policy your referring to available in Symantec Endpoint Protection v.11? (as opposed to the Endpoint Manager.)

The only notification options I see are "Display Intrusion Detection notifications" (checked) and its sub-options (sound, length of time to display).

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pete_4u2002's picture

i was referring to SEP firewall policy configured on SEPM.

can you post ther screen shot of the pop up message.

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Meece's picture

OK, yeah, this is an unmanaged version of SEP

http://postimage.org/image/r14ef4dxf/

Thanks for your time.

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Ashish-Sharma's picture

HI

Try to allow ipv6 traffic

NTP - Network Threat Protection. IPv6 is initially blocked by default in SEP. You need to uncheck that option.

SEP client ->Network Threat Protection ->Option ->Configure Firewall Rules -> Allow all IpV 6 Traffic

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

SOLUTION
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Ashish-Sharma's picture

HI,

Just to test, Could you try uninstalling the NTP protection from the Add /Remove Programs, restart the machine and check if that resolves the issue?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Meece's picture

I haven't gotten the message since I unchecked "Block IPv6 over IPv4 (Teredo) Remote UDP port 3544" so I think that fixed it actually :)

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Ashish-Sharma's picture

hi,

Glad to Hear :)

If your issue are resolved please don't forgot mark as solution.Which comments best help you.

 

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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