I'm running OS 11.0.7101 and having same issue of high CPU and memory climbing usage. But after killing the process, it re-appears after two seconds. So not being able to kill it also applies to OS 11.0.7.

I saw this issue last week and guessing it was pushed by my admin.  How long has your issue been occuring?

Which Mac OS are you running, 10.6? Is there a directory service integration in use (as noted in the document--just for curiosity's sake)?

If you can, please provide screenshots from Activity Monitor showing the CPU/memory usage. Thanks!

sandra

I've been consulting with a colleague. Please try the following:

1. On the Go menu, click Applications.
2. Open Utilities.
3. Open Terminal.
4. At the prompt, type the following:

   sudo rm -r ~/Library/Preferences/com.Symantec.schedScanResults
    

5. Press return.
6. Type your administrator password.
7. Press return.
8. Quit Terminal.

I've deleted this file myself (same OS as you, SEP 12.1) and have seen no ill effects.

Thanks,

sandra

Please try rebooting, thanks. (the -r switch should have deleted it and everything in it.)

Do you also still see configd at the top using more CPU, as in the screen shot? If you click on ScanNotification in Activity Monitor, is there an indication below of how many cores are involved?

For what it's worth, I show the process as running, but shows 0.0% CPU usage.

sandra

I copied pasted the following command at the profile level in Terminal prompt (computer name: ~username$):

sudo rm -r ~/Library/Preferences/com.Symantec.schedScanResults
 

And received the following result:

No such file or directory

Is the file located in another directory or is there another command to delete the schedScanResults file?

Apologies--leave out the tilde.

sudo rm -r /Library/Preferences/com.Symantec.schedScanResults

When I deleted it, it regenerated itself on reboot.

sandra

Corrupted preference is what we're thinking, based on information I found.

sandra