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Endpoint protection Manager file not found error

  • 1.  Endpoint protection Manager file not found error

    Posted Jun 30, 2010 09:48 AM

    I am having a issue with update content command in Endpoint protection manager

    I ran it against a group that holds 100 or so pcs scattered around
    When clicking on the Admin, servers tab and clicking on a site on the bottom it gets  "date/time file not found [Site:*******][server:******]

    constantly for the last day or so every minute or so gets that message since the update content command was issued
    Is there a way to cancel this
    does this time out after a while
    is there a setting that needs to change to fix





  • 2.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 09:55 AM

    Which version of Symantec Endpoint Protection are you running?

    Also can you upload the Screenshot of the screen where you see this error?


  • 3.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:06 AM


    Commands issued from the SEPM are immediately queued for execution on the clients and cannot be cancelled or withdrawn.  Use care when issuing commands to ensure that execution is appropriate and acceptable.

    The only work-around is to delete the contents of  C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\command

    But if you do so you will not be able to issue new commands.


    Title: 'Run Command on Client (or Group) -- Cannot stop command'
    Document ID: 2008092312240248
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008092312240248?Open&seg=ent




  • 4.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:21 AM

    will that screw up auto replication between the servers


  • 5.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:33 AM

    I don't think so.


  • 6.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:37 AM

    did that looks like it is still showing up in the console every few seconds





  • 7.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:43 AM

    Go to Log ---> Command Status

    And check the status ofthe command. How many % is finished?


  • 8.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:46 AM

    0%




  • 9.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:56 AM

    What is the  version of Symantec Endpoint Protection are you running?


  • 10.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 10:59 AM
    please paste the screen shot if possible.


  • 11.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 12:07 PM

    11.0.2010.25


  • 12.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 12:23 PM

    There have been a telephone book's worth of changes since MR2 MP1 (which is what you're using, which is from May of 2008).  I strongly recommend getting the newest build on there to see if it resolves your issue.

    (Take your serial number (beginning with M or possibly B) to Fileconnect.)

    For resolved issues:
    Title: 'Release Notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x'
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648

    How to update:
    Title: 'Migrating to Symantec Endpoint Protection 11.0 RU6'
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010041310404248

    BTW, the Update command will only issue a command to run LiveUpdate. 

    sandra


  • 13.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 12:30 PM



  • 14.  RE: Endpoint protection Manager file not found error

    Posted Jun 30, 2010 02:35 PM