are you looking the status in the monitors ==logs? or in the SEPM console?

On the client side do you see the latest definition? if yes, the client logs are not processed on SEPM, try restarting the SEPM service and DB service to verify if the console reflects the latest.

cheers
Pete

 SEPM console cant update the latest information.

but, clients are able to update the database themself.

so,how am i going to restart SEPM service and db service? is it restart in the server or clients side ?

the machine installed with SEPM and DB. 

Service called Symantec endppoint protection manager , if the embedded DB is installed then you have service named Symantec Embedded Database. you need to restart these services.

cheers
Pete

 hi pete,  i had restart services, but then, still cant. same problems. SEPM console still cant saw the update antivirus definition.

 any1 can give me suggestion on this? thanks you.

Check what is you client heartbeat internal value set.

ok, check to hearbeat interval. select the group for which client statu is not updated on SEPM console.

click on the poliy tab of the group and click on communications setting to see if its push or pull and also the heartbeat interval if you have selected Pull mode.

cheers
Pete

Please repair your SEPM, control panel add/remove - SEPM repair.

Are you looking the status in the monitors logs? or in the SEPM console?

1) 1) Check the SEP Client version and SEPM server version.
2) IF both are deferent please upgrade your SEPM server or client
3) Latest SEPM version Is MR4 and and tray to install MR 5 beta version. It will work

at first it is the SEPM 11.

then we update to MR 4, it is work as well.

after we upgrade to MR4-MP1, then, the problems come out. dont know what is the main problems.