Endpoint Protection

Hello,

We have our SEP server synchronizing the client list from our active directory, however we are facing some problems/confusion that we would like to ask you to clarify for us.

1-      If a client goes offline how will SEP handle this? Will it remove the client from its list after a certain amount of time (please tell us how long) or will it wait for the active directory to be updated?

2-      If a client has no agent will it appear in SEP if I searched for it? Because we can see some clients that are one SEP but they don’t have an agent installed on them.

3-      There are some clients which they have an agent installed on them yet they don’t appear in SEP. Could you tell us what is most likely causing this?

Your kind support is most appreciated.

1. If a client goes offline how will SEP handle this? Will it remove the client from its list after a certain amount of time (please tell us how long) or will it wait for the active directory to be updated?

Ans: Integration with AD when you will delete on Actve Directory Automatic Delete ON SEPM console.

Without Integration with AD.You can set Specify Dates.

Duplicate SEP clients appear in the Symantec Endpoint Protection Manager console

https://www-secure.symantec.com/connect/articles/duplicate-sep-clients-appear-symantec-endpoint-protection-manager-console

2) If a client has no agent will it appear in SEP if I searched for it? Because we can see some clients that are one SEP but they don’t have an agent installed on them

Answer:How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

3.) There are some clients which they have an agent installed on them yet they don’t appear in SEP. Could you tell us what is most likely causing this?

Answer :I think you are using Image OS.

Thanks for the reply.

Is there a way to fix number 3 asuming that it is an Image OS?

Hi,

In Sep 12.1

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

In Sep 11

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

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