Endpoint Protection remote install client unable to login discovered device
Created: 19 Nov 2012 | 15 comments
Greetings, I am currently facing an issue that I am not able to push the installation to a PC in our network, as shown in the picture.
http://imgur.com/7iD85. I've look for troubleshooting guides but still unable to solve this problem, can anyone provide me insights on how to address this matter? Thanks in advance.
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You need to provide Domain admin credentials while adding the clients for deployment.
The error message says Login Failed.
It might be a issue with the admin credentials. or firewall might be blocking.
Check these link it ll e helpful.
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Thanks for your reply, using the same the login credential I am able to apply installation for another PC, only this machine has error. The firewall settings remains the same for all machines.
Regards.
.-asd-.
HI,
Did you try install with local admin account ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi, the same error message still appears and the remote installation is not able to login to proceed.
Regards.
.-asd-.
HI,
Check this,
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi, the Endpoint Protection is able to discover the device, but unable to login using the admin credentials. The Windows Firewall and other Windows services are disbled (same as other machiens which do not have issues). Please advise.
.-asd-.
Provide the permission for C:/Temp folder on the remote computer.
Full access to everyone and try to deploy.
It will work.
Hope this helps.
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Greetings, as I couldnt found the folder in C:\, I have changed the permission for “C:\Documents and Settings\Administrator\Local Settings\Temp” and “C:\WINDOWS\Temp” folders permission to Everyone and Full Control, but the result still remains the same.
.-asd-.
can u try to installl the SEP client locally on that computer instead of pushing remotely.
Let us know what is happening.
If still installation is not successful upload the SEP_INST log for further analysis
Location:
“C:\WINDOWS\Temp”
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Hi, my colleague had tried installing SEP client manually before, but it is not connected to the SEP Manager, which is not applicable.
.-asd-.
Greetings, the installation has been applied by enabling remote registry service, however the current issue is, the newly installed SEP is not listed in SEP Manager’s clients console, and when trying to connect it shows login error message. Is there anything I may have misssed?
.-asd-.
HI,
Could you provide error message ?
Aslo Check Communication setting
Troubleshooting Client Communication with SEPM
http://www.symantec.com/docs/TECH95789
Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
http://www.symantec.com/docs/TECH105894
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
The error message shows the installation unable to login using the credential provided after discovery, and it is not able to be installed in the remote computer. I've checked the troubleshooting proceedures in above links, but still could not solve it.
.-asd-.
Tried SymHelp tool on the same PC after installation, it shows error message that it is not able to communicate with Manager, DNS (Winsock) 11001. It also shows warning message that Terminal Services is enabled and running in Application Server mode. Is there any solutions for these?
.-asd-.
add a local dns entry for your sepm server
let me know what result do you get after running this test
http://www.symantec.com/business/support/index?pag...
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
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