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Endpoint Protection remote install client unable to login discovered device

Created: 19 Nov 2012 | 15 comments

Greetings,  I am currently facing an issue that I am not able to push the installation to a PC in our network, as shown in the picture. 
http://imgur.com/7iD85. I've look for troubleshooting guides but still unable to solve this problem, can anyone provide me insights on how to address this matter? Thanks in advance. 

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Mohan Babu's picture

You need to provide Domain admin credentials while adding the clients for deployment.

The error message says Login Failed.

It might be a issue with the admin credentials. or firewall might be blocking.

 

Check these link it ll e helpful.

 

Preparing for client installation
http://www.symantec.com/docs/HOWTO81299
 
About client deployment methods
http://www.symantec.com/docs/HOWTO81302
 
 
Preparing Windows operating systems for remote deployment
http://www.symantec.com/docs/HOWTO81300
 

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

bdrc1989's picture

Thanks for your reply, using the same the login credential I am able to apply installation for another PC, only this machine has error. The firewall settings remains the same for all machines. 

Regards. 

.-asd-. 

Ashish-Sharma's picture

HI,

Did you try install with local admin account ?

Thanks In Advance

Ashish Sharma

 

 

bdrc1989's picture

Hi, the same error message still appears and the remote installation is not able to login to proceed. 

Regards. 

.-asd-. 

Ashish-Sharma's picture

HI,

Check this,

windows 7 and Vista - User Account control(UAC) must be off
Every OS - C$ and Admin $ must be shared
Every OS - Port 139 and 445 must be open
Windows XP - disable simple file sharing
Vista, Win 7 and 2008 - Disable File sharing Wizard
CHeck this thread
 

Thanks In Advance

Ashish Sharma

 

 

bdrc1989's picture

Hi, the Endpoint Protection is able to discover the device, but unable to login using the admin credentials. The Windows Firewall and other Windows services are disbled (same as other machiens which do not have issues). Please advise. 

.-asd-. 

Mohan Babu's picture

Provide the permission for C:/Temp folder on the remote computer.

Full access to everyone and try to deploy.

It will work.

 

 

Hope this helps.

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

bdrc1989's picture

Greetings, as I couldnt found the folder in C:\, I have changed the permission for “C:\Documents and Settings\Administrator\Local Settings\Temp” and “C:\WINDOWS\Temp” folders permission to Everyone and Full Control, but the result still remains the same. 

.-asd-. 

Mohan Babu's picture

can u try to installl the SEP client locally on that computer instead of pushing remotely.

Let us know what is happening.

 

If still installation is not successful upload the SEP_INST log for further analysis

Location: 

 “C:\WINDOWS\Temp”

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

bdrc1989's picture

Hi, my colleague had tried installing SEP client manually before, but it is not connected to the SEP Manager, which is not applicable. 

.-asd-. 

bdrc1989's picture

Greetings, the installation has been applied by enabling remote registry service, however the current issue is, the newly installed SEP is not listed in SEP Manager’s clients console, and when trying to connect it  shows login error message. Is there anything I may have misssed? 

.-asd-. 

Ashish-Sharma's picture

HI,

Could you provide error message ?

Aslo Check Communication setting

Troubleshooting Client Communication with SEPM

http://www.symantec.com/docs/TECH95789

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Thanks In Advance

Ashish Sharma

 

 

bdrc1989's picture

The error message shows the installation unable to login using the credential provided after discovery, and it is not able to be installed in the remote computer. I've checked the troubleshooting proceedures in above links, but still could not solve it. 

.-asd-. 

bdrc1989's picture

Tried SymHelp tool on the same PC after installation, it shows error message that it is not able to communicate with Manager, DNS (Winsock) 11001. It also shows warning message that Terminal Services is enabled and running in Application Server mode. Is there any solutions for these?

.-asd-.