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Endpoint Protection Rollback

Updated: 29 Jul 2010 | 7 comments
benos's picture
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This issue has been solved. See solution.

I have recently upgraded to SWV 6 SP1. When I try to install Endpoint Protection version 11.4 at the end of the installation it rollsback and uninstalls. If I disable my layers it will install.  Is there something in my layers that is causing this? I use Wise package Studio 7 Sp3 to create my layers. Any help would be greatly appreciated.

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benos's picture
13
Nov
2009
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I tried SEP version 11.5 and

I tried SEP version 11.5 and had the same results.

benos's picture
17
Nov
2009
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Layer Isolation?

I isolated all of the Layers from each other and the install completed. Does any one know why that would allow endpoint to install?

Guruparan's picture
22
Nov
2009
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Check if Event Log is started in Services.msc

1. Check if Event Log is Started and set as automatic  in services.msc. If this service is stopped, then,
2. Download eventlog.dll file and copy it in C:\WINDOWS\system32
3. Start the Event Log services and install SEP11

Best Regards,

Guru
Symantec Certified Specialist

benos's picture
23
Nov
2009
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Event log is running

I checked on the event log service and it is working. No need to copy the .dll file. This is a fresh install of Windows XP it definately has something to do with SWV and the layers not bieng compatible with Symantec Endpoint. On the last PC I tried it installs fine with the layers disabled but when the machine restarts with the layers enabled it tries to reinstall Endpoint and ends in a rollback. At that point nothing will stop it from this behavior it just keeps reinstalling and rolling back.

benos's picture
23
Nov
2009
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Isolating the Layers not Working

I just tried to isolate the layers from each other but it didn't help this time. If I disable all layers and install symantec then reboot with the layers disabled it doesn't try to rollback. I then had the layers be actived on startup now endpoint says it has multiple problem. If I deactivate the layers it fixes the problems. After that I enabled all of my layers again without a reboot and endpoint remains error free. It seems like the initial activation of the layers on boot up is causing the faluire. Any thoughts?

benos's picture
24
Nov
2009
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Layers that are causing the problem

I have pinpointed it down too 2 layers Google Earth 5 and Quicktime 7.6.4. If they aren't active on startup symantec has no errors.  Has any one run into problems when virtualizing these programs? I see no simularites other than installer cache folders.

benos's picture
03
May
2010
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Recreated Layers

I recreated the layers using Wise Package Studio 8 and now Endpoint connects without any errors. I also stopped puting quicktime in a layer that was also causing endpoint to not see the endpoint server.