Endpoint Protection Small Business Edition

From all user PC's the client shows the current status as "attention" or "at risk" with no further details. Clicking the Fix button does nothing. Updating definitions doesn't change it. The client is up to date. There is nothing to do in quarantine or history. Perform a full or quick scan picks up nothing. From the admin hub (hostedendpoint.spn.com) all of the devices are green ticks with secure.

Is there anything I can do to get the status back to normal or some detail I can get about why these statuses are showing up?

What shows on the 'Computers' tab in the portal? Is there any more in depth info displayed?

Sorry to hear that, but you have a few choices.

The first is to wait it out for a day or so.  I have experienced this on several occassions - the "fix" doesn't fix anything.  While this usually doesn't work, take a few minutes to reboot the computer, open the client, and make sure the client shows "Connected to Symantec" in the lower, left-hand corner.  Go to Settings and run the network test - make sure it finishes successfullyl.  Sometimes there is a temporary disconnect between the client and the cloud. 

The second, if that doesn't work, is to contact Tech Support and explain the circumstances.  I can practically guarantee that you will not like what they will tell you.  The stated course of action for uncommunicative agents is to use the hostedendpoint.spn page to uninstall the service, reboot the computer, then find computers with no service, and reinstall the service.  Depending on processor, disk, and Internet speeds, this can take between 30 and 120 minutes.  Make sure you run the Definitions update to ensure that things work properly.

If that still doesn't work, you will need to delete the computer from the cloud portal, uninstall the software from the desktop (reboot), then run the two Tech Support-provide clean-up utilities (reboot), and download a completely new installation of the product.

Good luck, and hope that helps!

I am having this same issue working with Symantec Endpoint Protection.cloud

Same thing here.  I manage 240 endpoints for 2 dozen clients and so far about 6 have had this message and it shows no sign of stopping.  I don't want to waste the time whenever I see this message to uninstall and reinstall the Endpoint. Up until now, that has solved the problem.  Symantec, what is going on?  Can we get a real fix, please.  Thank you.

OK, I just found this article.  https://support.symantec.com/en_US/article.TECH234065.html  

Problem

The Cloud version of Endpoint Protection Small Business Edtion (SEP SBE) shows "Needs Attention" on client computers but shows healthy in the portal

Error Message

Needs Attention

Solution

To verify this is the issue, open the back-end UI to view the status.  It will read "FIX Disk Optimization task is pending and needs to be ran". 

To open the back-end UI, open an administrative command prompt and enter the following commands:

• cd c:\
• cd \program files\Symantec.Cloud\AntiVirus
• avagent -SHOW_UI

Note: You may need to move or close the warning dialog as the UI might display behind it

You may:

• Ignore this warning as it is not a security risk
• Run "Disk Optimization" from the back-end GUI to clear the status
• Wait for the client to be updated to the next build

The fix for this defect is estimated to be released between February 11th 2016 and February 18th 2016. The agent update will not require a reboot if the NIS (Norton Internet Security) version is already at 22.5.4.

Yep and it's coming out soon per Symantec:

Symantec is continuing its upgrade of Endpoint Protection Small Business Edition (SEB SBE) starting February 11, 2016, and completing on February 18, 2016.

Impact
During the 8-day update period, agents will continue to be fully protected. Older agents will require a reboot to complete the upgrade process. You can see which computers require a reboot on the Computers page of the management console. Individual computers will receive local reminders to as well.

And as always, ensure that your redistributable packages are updated with the latest version for distribution within your environment as older packages will no longer work once the upgrade begins.

Schedule
New endpoint installations of SEP SBE will immediately receive the upgraded agent on the start date, while a staged update of existing agents will take place using LiveUpdate throughout the upgrade period. This upgrade will not apply to server installations.

• Start Date: February 11, 2016
• End Date: February 18,

To see what’s new and for more information about this upgrade, see the Release Notes here https://support.symantec.com/en_US/article.DOC9189.html

Nice find Emporer Crusher!

I am shocked, simply shocked that they have a problem with their product that requires a) a GUI fix for which there is no cloud-based counterpart, or b) a partner has to tell his or her clients to ignore the message, wait a week to get the new version, oh and reboot.

I'm gonna shut up now....