Endpoint Protection Small Business Edition

 View Only

  • 1.  Endpoint Protection.Cloud

    Posted Jul 19, 2013 11:48 AM
    Hi guys,
    i have little problem with sep.cloud, during installation on win xp sp3
    the installation is stop immedately with alert about internet connection, becouse is not found, but the client is correctly online. All other client, in the same lan, had not any problem and sep.cloud is now correctly installed.
    i tried with online installation and redistribute package
     
     
     
     
    2013-07-15 11:53:51.604; SYS; t=2468; ----- LOG START ----- 
    2013-07-15 11:53:51.604; SYS; t=2468; WinOS ver=5.1 (build 2600)(2) Service Pack 3, UTC offset 480 minutes
    2013-07-15 11:53:51.604; SYS; t=2468; PID=3480, App=SymantecLauncher.exe, ver=1.6.92.3
    2013-07-15 11:53:51.604; SYS; t=2468; Module=HESupportLibrary.dll, ver=1.0.90.1
    2013-07-15 11:53:51.604; SYS; t=2468; current loglevel = 1
    2013-07-15 11:53:51.604; INF; t=2468; Symantec::SaaS::Client::Install::CheckInstallPreconditions(90) : 
    2013-07-15 11:53:51.604; INF; t=2468; Symantec::SaaS::CHEPrechecks::GetSupportPlatform(101) : Running client specific preinstall test
    2013-07-15 11:53:51.604; INF; t=2468; Symantec::SaaS::CHEPrechecks::CompatiblePAInstalled(1079) : The Cloud agent is not installed
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
    2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {41B232FF-5C98-4A03-A0AC-E01DDECCD8E7} found
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {E363D102-3D7F-11D3-AF49-00600811C705} found
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {87FBE20E-D16A-4249-8856-621E9F53CBE1} found
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {68C33091-72FA-4DB8-A40E-8CEAE4552D73} found
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {CD05B6DD-65EC-43AC-BE00-73394F19B3AA} found
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {398A5B8D-68E9-4404-84B5-A4D57369DBB0} found
    2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {C7618135-CA07-482B-BB36-F64A848E8A56} found
    2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForIncompatibleNSW
    2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForIncompatibleNSW -- PASSED
    2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForIncompatibleNAB
    2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForIncompatibleNAB -- PASSED
    2013-07-15 11:53:51.619; INF; t=2468; Enter -- CheckForBadSymprotect
    2013-07-15 11:53:51.619; INF; t=2468; SymNRT cannot be run
    2013-07-15 11:53:51.619; ERR; t=2468; OpenService failed on SPBBCDrv service: 0x00000424
    2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForSCF
    2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForSCF -- PASSED
    2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckNISOverLegacyNIS
    2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckNAVOverLegacyNAV -- PASSED
    2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForCorpNAV
    2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForCorpNAV -- PASSED
    2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForRunningNCO
    2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForRunningNCO -- PASSED
    2013-07-15 11:54:04.398; SYS; t=2468; ----- LOG END -----


  • 2.  RE: Endpoint Protection.Cloud

    Posted Aug 15, 2013 04:49 AM

    Hi there,

    Did you say you have tried the redistributable package from this machine? If so, and it still fails, can you paste the logs from the syminstall folder here and I can see if I can advise what the issue might be?

    Regards,

    - FP



  • 3.  RE: Endpoint Protection.Cloud

    Posted Aug 20, 2013 11:30 PM

    Any other previous version of Antivirus installed on this machine?

     



  • 4.  RE: Endpoint Protection.Cloud

    Posted Sep 18, 2013 07:27 AM

    Hello if your still having the issue please dissable all other network cards and reboot the PC. Once this has been done please try installing again using a redistributable package.  If the error still perssist please give us a call back at teither of the numbers below.

    US/Canada: +1 (866) 807 6047

    MEA: +44 (0) 870 850 3014

    Australia: 1 (800) 088099

    Hong Kong: 1 (800) 901220

    Asia Pacific: +852 6902 1130

    support@messagelabs.com">support.cloud@symantec.com