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Endpoint protection:Home,Monitors and reports shows blank

Created: 31 Oct 2012 • Updated: 31 Oct 2012 | 8 comments
lfcrous's picture

Enviroment

Windows 2003 32 bit

IIS7

MS SQL 2005

SEP 11.6

Problem

Home, Monitors and reports shows blank

Tried everything on the technical forums I can get hold on. No success

If I click on the http://IP address:8014/Reporting/login/login.php

It goes through if I try the folder it does not go through

http://IP address:8014/Reporting/Monitors/

I get an forbidden 403 error.

 Restarted the services and server.

Any ideas. Done all the forums suggestions.

Comments 8 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Check this Article:

Attempted login to Symantec Endpoint Protection Manager reverts to login screen or displays 403 Forbidden errors

http://www.symantec.com/docs/TECH102842

Incase, the Above article does not help, please upload the SCM-Server-0.log file and catalina.out file.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Chetan Savade's picture

Hi,

Check this article as well.

Home, Monitors, and Reports tabs are blank in the Symantec Endpoint Protection Manager Remote Console

http://www.symantec.com/business/support/index?page=content&id=TECH103832&locale=en_US

Is it possible for you to upgrade to the latest SEP version i.e SEP 12.1 ?

Reason I am asking because we don't have any dependecy with IIS in SPE 12.1.

Check this article as well:

Few differences between SEP 11.x and SEP 12.1 EE

https://www-secure.symantec.com/connect/articles/f...

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

A. Wesker's picture

Hi,

You can check if the "data" folder has the user group "Everyone" set to Full Access and at least the inheritance of these settings for all the subfolders, files inside the "data folder".

Otherwise, follow the instructions that Mithun already provided.

You should be aware about one thing regarding SEPM 11.X version. It's using IIS 6.0 so when you uninstall/reinstall IIS role, ensure to install all the modules without any exception of IIS including IIS compatibility from 7.0 to 6.0 etc ... Otherwise the SEPM Console would never work correctly.

Note that SEPM 12.1 is not using IIS anymore, it has been fully replaced by Apache so easier install as IIS is not required anymore.

If you install SEPM 11.X on Windows Server 2008, it's the same process, when you install IIS role you should install every modules of IIS including compatibility modules from recent to older IIS version.

For Windows Server 2012 it will not work at all as only SEP 12.1 RU2 will support the new Windows 8/2012 environment.

Kind Regards,

A. Wesker

SameerU's picture

Hi

Please upgrade to SEP 12.1 RU1 MP1 i.e the latest version...

Regards

Ashish-Sharma's picture

Hi,

Check this artical

Symantec Endpoint Protection Manager: Home, Reports, and Monitor pages are blank and no error messages are displayed

http://www.symantec.com/business/support/index?page=content&id=TECH103156

Thanks In Advance

Ashish Sharma

Nagesh Singh's picture

Hi,

Try this

https://www-secure.symantec.com/connect/forums/nothing-able-see-home-page

open a notepad and and copy below key and save it as .reg and then just double click on it on your system.

then try to login on the console and revert us.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings]
"Security_HKLM_only"=dword:00000000
"Security_options_edit"=dword:00000000
"Security_zones_map_edit"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Cache]
"Persistent"=dword:00000000

Thanks & Regards,

Nagesh Singh

SameerU's picture

Hi

Please upgrade to latest version SEP 12.1 RU2 which is going to be release on 5th Novmber 2012

Regards