Endpoint protection:Home,Monitors and reports shows blank
Created: 31 Oct 2012 | Updated: 31 Oct 2012
Enviroment
Windows 2003 32 bit
IIS7
MS SQL 2005
SEP 11.6
Problem
Home, Monitors and reports shows blank
Tried everything on the technical forums I can get hold on. No success
If I click on the http://IP address:8014/Reporting/login/login.php
It goes through if I try the folder it does not go through
http://IP address:8014/Reporting/Monitors/
I get an forbidden 403 error.
Restarted the services and server.
Any ideas. Done all the forums suggestions.
Comments
Hello, Check this
Hello,
Check this Article:
Attempted login to Symantec Endpoint Protection Manager reverts to login screen or displays 403 Forbidden errors
http://www.symantec.com/docs/TECH102842
Incase, the Above article does not help, please upload the SCM-Server-0.log file and catalina.out file.
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Hi, Check this article as
Hi,
Check this article as well.
Home, Monitors, and Reports tabs are blank in the Symantec Endpoint Protection Manager Remote Console
http://www.symantec.com/business/support/index?page=content&id=TECH103832&locale=en_US
Is it possible for you to upgrade to the latest SEP version i.e SEP 12.1 ?
Reason I am asking because we don't have any dependecy with IIS in SPE 12.1.
Check this article as well:
Few differences between SEP 11.x and SEP 12.1 EE
https://www-secure.symantec.com/connect/articles/f...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi, You can check if the
Hi,
You can check if the "data" folder has the user group "Everyone" set to Full Access and at least the inheritance of these settings for all the subfolders, files inside the "data folder".
Otherwise, follow the instructions that Mithun already provided.
You should be aware about one thing regarding SEPM 11.X version. It's using IIS 6.0 so when you uninstall/reinstall IIS role, ensure to install all the modules without any exception of IIS including IIS compatibility from 7.0 to 6.0 etc ... Otherwise the SEPM Console would never work correctly.
Note that SEPM 12.1 is not using IIS anymore, it has been fully replaced by Apache so easier install as IIS is not required anymore.
If you install SEPM 11.X on Windows Server 2008, it's the same process, when you install IIS role you should install every modules of IIS including compatibility modules from recent to older IIS version.
For Windows Server 2012 it will not work at all as only SEP 12.1 RU2 will support the new Windows 8/2012 environment.
Kind Regards,
A. Wesker
check your internet proxy
check your internet proxy settings too
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Hi Please upgrade to SEP 12.1
Hi
Please upgrade to SEP 12.1 RU1 MP1 i.e the latest version...
Regards
Hi, Check this
Hi,
Check this artical
Symantec Endpoint Protection Manager: Home, Reports, and Monitor pages are blank and no error messages are displayed
http://www.symantec.com/business/support/index?page=content&id=TECH103156
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi, Try
Hi,
Try this
https://www-secure.symantec.com/connect/forums/nothing-able-see-home-page
open a notepad and and copy below key and save it as .reg and then just double click on it on your system.
then try to login on the console and revert us.
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion]
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings]
"Security_HKLM_only"=dword:00000000
"Security_options_edit"=dword:00000000
"Security_zones_map_edit"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Cache]
"Persistent"=dword:00000000
Thanks & Regards,
Nagesh Singh
Hi Please upgrade to latest
Hi
Please upgrade to latest version SEP 12.1 RU2 which is going to be release on 5th Novmber 2012
Regards
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