Endpoint Protection

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  • 1.  Endpoint Protections Continually runs at 50% CPU; Memory leak

    Posted Oct 27, 2011 07:05 AM

    Greetings! I am currently running SEP 11..0.6100.645 and recently noticed that it is constantly using 50% of my CPU. IN addition, the longer it is allowed to run, it gobbles-up memory until it reachesa  limit and forces the machine into a blue screen. If a do a reboot, the machine comes back without issue, but the process starts all over again. My only recourse has been to shut it down, but I will need a more permanent solution. Any ideas?  Thanks in advance!



  • 2.  RE: Endpoint Protections Continually runs at 50% CPU; Memory leak

    Posted Oct 27, 2011 09:06 AM

    What are the applications you are using on this machine ?

    When it does a BSOD what is the STOP error code ? and which file does it show causing the problem.

    There were few BSOD issues fixed between your sep version an SEP RU7MP1 you can try installing that.



  • 3.  RE: Endpoint Protections Continually runs at 50% CPU; Memory leak

    Posted Oct 27, 2011 12:29 PM

    Hello, on which OS is this happening ? If it is only in Windows XP SP3, let's take a look at the Microsoft kb959658



  • 4.  RE: Endpoint Protections Continually runs at 50% CPU; Memory leak

    Posted Oct 27, 2011 06:45 PM

    Thumbs up to above! Many fixes and improvements since RU6 MP1 (11.0.6100, released August of 2010). Which process exactly is using so much CPU?

    Have a look through the release notes to see if any of these apply to your situation:

    Release notes for Endpoint Protection and Network Access Control 11
    http://www.symantec.com/docs/TECH103087

    sandra