Endpoint Protection

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  • 1.  endpoint scanning does not start

    Posted Nov 16, 2011 02:48 PM

    - A computer on a network does not start the scanning process, in any form will not start scanning..

    More info:

    Windows XP service pack 2, 32 bit, ram 2 GB, SEP 11.0.6...

    - Un equipo en una red no inicia el proceso de escaneo, de cualquier forma no inicia escaneo.



  • 2.  RE: endpoint scanning does not start

    Posted Nov 16, 2011 03:03 PM

    Is the SEP cliiet running? What is the Status showing on the client GUI? Is this a new install? Any errors in the Windows event viewer?

    You may have corrupt definitions. See -

    How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually

    http://www.symantec.com/business/support/index?page=content&id=TECH103176

    If this is not the case, try running a client repair from  Add/Remove Progarms.



  • 3.  RE: endpoint scanning does not start

    Posted Nov 16, 2011 04:30 PM

    I reinstall the SEP to the client in 2 oportrunities and doeen´tt scan,

    can be a windows problem or SEP?

     

    thanks...



  • 4.  RE: endpoint scanning does not start

    Posted Nov 16, 2011 04:39 PM

    Could you re download a fresh package and then re-install. As this issue may only occur in scenarios where   some files of the client may go missing.



  • 5.  RE: endpoint scanning does not start
    Best Answer

    Posted Nov 21, 2011 08:22 AM

    Hi...

    upgrade to version 12.1 and the problem was solved ...



  • 6.  RE: endpoint scanning does not start

    Broadcom Employee
    Posted Nov 22, 2011 07:54 AM

    You can upgrade to SEP 12.1 RU1 is launched now.