Hi Jsneed,

 

Please read below u will understand the reason

 

 

This symptom can occur if you login as user-A and try to do an operation as user-B. For example, login to a system as user ‘protectuser’ and execute the ‘runas /user:<administrator> copyfile.bat’ (here copyfile.bat copies a file from local drive to USB). If there is a block/notify response generated in this case, it will have N/A as the user justification. This is because the CUI.exe process is for each session, in this case for ‘protectuser’. But when the response gets generated for administrator, it doesn’t have a session and therefore no pop-up (note that block happens as expected in this case).

 

Also, there are 2 issues related to User Justification displaying ‘N/A’ which are fixed in V11.0. The Etracks are as given below:

 

2104974 - "User Justification" field in Notify policy violation incident displayed as "N/A" on violating block and notify policies one after another.

2111214  -     User Justification in ‘User Cancel and Notify’ incidents shown as N/A when ‘Block, Notify and User Cancel’ policies are violated together