Endpoint will not install????
Created: 31 Jul 2010 | 10 comments
Hi,
I have the US Army Endpoint Protection, 64 bit, for home use, and it starts up, runs for a minute or so, but will not install.
I have a PC with Windows 7, 64 bit, and have shut the WIN 7 Firewall off, but still a no go.
What am I missing? Thank you
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Click on start -->Run , In run type %temp%
Look for a file called SEP_Inst.log
In the this log file search for Return value 3
paste 6-7 lines before this.
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Prachand,
I'm not a tech try person, and have no idea what you are saying?
click on start button ,you will be able to see one option as run a program.In the column type %temp% and hit enter.It will open a folder.Inside that folder you will be able to find a file named SEP_inst.lg.Pls attach that file here...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Did that,and there is no SEP_inst.lg
I sorted by name and date
Got this out of the last tem file called: MS1694a2
MSI (c) (5C:5C) [07:09:55:209]: Cleaning up uninstalled install packages, if any exist
MSI (c) (5C:5C) [07:09:55:209]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/31/2010 7:09:55 ====== Logging stopped: 7/31/2010 7:09:55 ===
MSI (c) (5C:5C) [07:09:55:194]: Note: 1: 1708
MSI (c) (5C:5C) [07:09:55:194]: Product: Symantec Endpoint Protection -- Installation operation failed.
sorry it was a typo the file name will be SEP_inst.log......
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Try by disable UAC(user access control)
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
It just installed
Go figure, I ran set up again, and it installed properly!
Thank you,....marc
End Point for Small Business Compatability Issue
I purchased a new server with Intel Duo CPU = E7500. When I try to install the End Point Proection client I get an error message stating that this product (End Point Protection) is not compatible with my server. I am running Protection v12.0. How can I resolve this issue? Thanks,
Pls start a new discussion.You will get this option if you click on forums button which is present in top of this form...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Hi
download this sep support tool and run on the machine which is not installing Symantec Endpoint Protection.
this tool will tell you why SEP is not installing no your home machine and give you solution as well. just check all option.
http://service1.symantec.com/support/ent-security.nsf/docid/2008071709480648?OpenDocument&seg=ent&src=_mi&product=SAVCORP&version=11.0&language=english&module=SepST&error=LP&build=symantec_ent
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