Endpoint Protection

Recently i got Syemantec Endpoint Home Use Program.  I installed it in my windows 10 computer.  I am getting a message after installation that the program will not work on Windows 10.  I am also unabe to uninstall it. 

The first version of SEP 12.1 that is supported in Windows 10 is 12.1.6 MP1. This version or a higher is what needs to be installed. Refer to this article:

Endpoint Protection support for Windows 10

The program will not let allow me to update nor to uninstall.  As soon as I try to open it Ill get a pop up asking to allow the program to make changes.  After I say yes Ill get another message stating that the program cannot run on this version of windows.  It will not take to the interface so I can use live update. 

You'll need to get cleanwipe to remove the corrupted version. If you contact support and provide a valid support ID, they will send you the download link.

Hello,

What do you mean "Syemantec Endpoint Home Use Program" ? 

Have you got a CD from the market?

When you say, "As soon as I try to open it Ill get a pop up asking to allow the program to make changes." - does this issue occur after the CD has been insterted and you try to run the setup?

If yes, In your case, it seems the SEP has not been installed and it would not get installed as your machine is running the latest OS.

Secondly, you are trying to run a older software which unfortunately, does not support this OS.

In your case, you could contact Customer / Technical Support, which may assist you to download the latest version of Symantec Enpoint Protection 12.1.6 MP2 which supports your machine OS.

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Regards,

Symantec Endpoint Protection (SEP) adds support for Windows 10 with 12.1.6 MP1 .For Symantec Endpoint Protection 12.1, a maintenance patch has been released on July 29, 2015. For more details go through this blog: https://www-secure.symantec.com/connect/blogs/symantec-endpoint-protection-and-windows-10-compatibility

For more details check the following article:

http://www.symantec.com/docs/INFO2746

If possible post the screen-shot of error message. However if conventional uninstall fails need Cleanwipe tool to wipe out SEP completely from the system.

Company admin can provide it or need serial number details to download it from Symantec site.