Video Screencast Help

Endpoint won't install on Lenova g560 laptop

Created: 12 Jul 2010 | 4 comments

I keep getting an error message that another program must finish it's updates and please reboot the computer. Regardless of how many times I reboot, same message. After the 3rd time I got the message, I uninstalled the McAfee program that came on the computer, but no luck, still not able to install. Anyone have any ideas? Thanks

Comments 4 CommentsJump to latest comment

Mudit Kumar's picture

Will it be possible to provide some more information like screenshot, exact error message, which operating system is it, which version of SEP are you trying to install etc.? This will help more to suggest you something further.

Thanks & Regards,
Mudit Kumar
 

P_K_'s picture

Go to task manager and look for any instance of msiexec.exe running if you find any kill it.

After that download msi cleanup utility and intstall   http://support.microsoft.com/kb/290301

and then try to install it

After that if you get this error  Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation

Then navigate to

 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager and locate
PendingFileRenameOperations and rename it to  PendingFileRenameOperations2 and then try to install the product.

 

MCT MCSE-2012 Symantec Technical Specialist (SCTS)