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Engine Failed: (error 0x30000008)

Created: 10 Dec 2007 • Updated: 21 May 2010 | 1 comment
I'm currently running SMS 7.5.0-23 on an 8300 series.  We've started receiving the following errors in the logs:
 
Engine failed: (error 0x3000008).
An error occurred while decomposing a message.
File write error.
 
Has anyone run into this before?  I checked the knowledge base, but there was nothing there.
 
 
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SBI SOC Team's picture

Symantec Mail Security: "Engine Failed: (error:0x3000008), An error occurred while decomposing a message, file write error."

Symptoms:
Logs showing "Engine Failed: (error:0x3000008), An error occurred while decomposing a message, file write error."

  • Issue with large PDF files being received inbound or being sent outbound.
  • Issue with large attachments either being received inbound or being sent outbound.
  • Seeing a lot of files located in the "TMP" and "VAR/TMP" folders on the appliance.



Solution:

Please update to Symantec Mail Security Appliance software version 7.6.0-6 or later.

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Document ID: 2007103006263954
Last Modified: 10/14/2008
Date Created: 10/30/2007
Product(s): Brightmail Gateway, Symantec Mail Security 8200 Series
Release(s): 7.6, BG 2007 7.6, BG 2007 7.6.1