Have you checked the SEE Support section? There are numerous articles to help you investigate your issus as below:
http://www.symantec.com/docs/TECH143961
http://www.symantec.com/docs/TECH169999
Also, the below article recommends contacting Symantec Support for advise on which options to use with the"...Specific Hardware" option:
http://www.symantec.com/docs/TECH166652