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Enpoint Installation Error 11708

Created: 25 Jul 2008 • Updated: 21 May 2010 | 3 comments

Hi im reciving the current error trying to install EndPoint protection on my Windows 2003 server that runs the EndPoint management console. I didn have NAV corp version on this system and removed it and i still cant get it to install. i can even get the product to install unmanaged with the namual install. The pus app does work as i was able to install it to a Win 2008 server with no problems. Ive searved the event log errors and i have done the manual unintalls to no luck, any help would be appreciated.



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pbogu's picture

Check the file SEP_INST.LOG (in %temp% or in \Windows\Temp)
Look for return code 3 and lines above that.

rajesh for symantec's picture

Uninstall speed video downloader in add or remove programs and you can install

rajesh for symantec's picture


I work for Symantec . I was unable to install Symantec Endpoint protection MR5 in xp sp3 computer. I checked the sep_inst log file and cannot see return code 3, I used cleanwipe and followed manual uninstallation, didnt work. I can see only Return code 1. i checked the knowledge base, it said that to uninstall speedbit video downloader from the computer and it works. Make sure sbconvert.exe is not running in the task manager.