Enteprise Vault - Error logs, corrupted data, data recovery - advice required
I'm completely new to this forum so please bear with me but I really could do with some help and advice.
I'm trying to help out a family friend who is currently involved in a dispute with a business he used to work for. As part of the dispute resolution process the business is required to produce emails between certain date ranges. The business has come back and said that it is not able to provide copies of the emails etc as the data for the date ranges is 'corrputed' and non-recoverable.
The date ranges in question were from 2 or 3 years ago and at the time the business was using Enterprise Vault for archiving of emails etc. The business was generating circa 35k emails per day and some of the date ranges are over a week so circa 250k emails gone missing at a time!! They apparently have backup tapes stored offsite but are saying that the data on these will also be corrupted.
I am not a techie and this is genuinely new ground for me. I know my way around a computer (just!) but have got completely lost when trying to search through the tech support information and guides regarding Enterprise Vault.
I'm really hoping someone here can help answer some questions, (in layman's terms if possible). Basically what I'm trying to find out is:
- Can data become corruptedc during the archiving process when using EV?
- If data is either corrupted before or during the archiving process does EV generate some kind of fault / error log, (including dates & times)?
- Being as teh data in question relates to information from a few years back is there any way that EV would store such fault logs and could the system be asked to generate a report of dates / times when such data corruption occurred
- Is there any way the data / email info could be recovered?
I'm sure there's a few more questions but I would be really grateful if someone 'in the know' could just provide me with some answers / advice or at least point me in the direction of some relevant links / resources which I could then pass on to someone who's a bit more technically minded.
Really appreciate any help anyone could provide