Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

Enterprise Vault 10 & Backup Exec 2010 R3

Updated: 01 Mar 2012 | 4 comments
RenaudT.'s picture
0 0 Votes
Login to vote
This issue has been solved. See solution.

Hello,

We add the lic for Enterprise Vault agent in an backup Exec 2010 R3 SP1 server. Then we pushed the agent on the two EV servers and on the SQL server but nothing appears under the EnterpriseVault icon on the selection list. Usually EV sites should appears directly after adding the agent? I noticed this in many other installations.

The BackupExec user is admin of all servers, sysadmin of the SQL instance and power+storage+index admin in EV. Am I missing something?

Thanks.

Renaud

Group Ownership:

Comments

ZeRoC00L's picture
10
Feb
2012
0 Votes 0
Login to vote

I have had the same

I have had the same yesterday. Updated Backup Exec to R3 (was still R2) and could not connect to EV. Today it was working fine.

If this response answers your concern, please mark it as a "solution"

Vasilis Peppas's picture
10
Feb
2012
0 Votes 0
Login to vote

Has the agent installed correctly?

Has the remote agent installed correctly?. Check to see so by trying to browse the servers. You should be able to select the c drive and the system state. If you cannot do these selections the agent did not install correctly and you will not be able to see anything else.

GeoffRose's picture
16
Feb
2012
0 Votes 0
Login to vote

I had this. Have you

I had this.

Have you installed SP2?

Also check your licensing - I cant remember what happened at my office but the EV option was showing in the list of payed for options but not in the list of serial numbers - I added it in again and it works fine now. I have a feeling we were using the trial and then never entered the number when it expired

RenaudT.'s picture
16
Feb
2012
0 Votes 0
Login to vote

Thanks guys, it was a

Thanks guys, it was a certificate issue. Removing .crt et key files from BE server then re-create association with client did the trick.

Renaud