Enterprise Vault (10.0.2) - Synchronization failed
Hi Guys ,
I'm trying to solve an issue i've encountered with for couple of days now without success.
When trying to sync one of our users vault's (outlook 2010 x64) I've encountered with the following error message in the middle of the procces
"Failed : Item retrieval failed on server" .
After googling this issue I found the following post :
Unfortunatlely - after implementing the suggested workaround - it didn't help , the sync still fails at the same point .
At that point I tried to Verfiy/Rebuild the vault's index but both of the procedures failed due to a missing item .
In the event viewer I could find bunch of abnormal events such as :
Reference: CStore::InitializeDBAccess()/Either VaultStoreEntryId is empty or connection to Storage database is not available
Now - I'm pretty lost ....
Any suggestions will be greatly appreciated ,