Enterprise Vault™ 10.0.4 Cumulative Hotfix 2 Installation Instructions
Our first customer install the CHF2 for 10.0.4.
There a few new lines in the installation instructions:
13. Wait for event 8576 to be logged in the Symantec Enterprise Vault event log:
The Directory service has completed the automatic upgrade of the EnterpriseVaultDirectory Database
Note: Do not start the Directory services on any other Enterprise Vault servers until event 8676 appears in the event log of the first Enterprise Vault server.
For more information about starting the Directory service, see the Upgrading to Enterprise Vault 10.0.4 guide.
14. After event 8568 has appeared in the Enterprise Vault event log, start the Directory service on any other Enterprise Vault servers.
The customer get the Event-ID 8576 and wait nearby 18 hours for Event 8676 and 8568. They never appears.
He restart the services and everything running fine.
The Original Installation Instruction for 10.0.4 is not so detailed
After event 8576, the Monitoring Configuration Utility generates some
additional event log entries. The utility checks whether the Monitoring
database requires upgrading, and upgrades it if required.
So will the customer get a issue later or it's a failure in the new installation instruction?