Enterprise Vault does not synch
Updated: 14 Feb 2012 | 6 comments
This issue has been solved. See solution.
Hi,
I have a user for whom the Vault is not coming up. I have reinstalled the Outlook add-in, reset the registry keys and still the vault does not synch. It says that it has never synched before. The third tab does not have the name of the user. I tried to open up archive explorer, but that also does not come up.
Please find attached the following -
(1) ev client log
(2) screenshot of the error.
(3) screenshot of the archive explorer path.
Could you please help me understand the issue.
Regards,
Rakesh S.
Discussion Filed Under:
Comments
Can the user access the web
Can the user access the web search via this url?
That is what EV is trying to do and it is failing.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Thanks for coming back Tony -
Thanks for coming back Tony - but I couldnt connect through to the Archive explorer using this link - which was strange indeed.
On another note - is there any documentation you could send me on how to understand the EV log - as we usually get these and I dont have the documentation to understand and troubleshoot the issue based on the logs generated.
Thanks and Regards,
Rakesh
Rakesh Sebastian
Infrastructure Engineer| Service Delivery | IT Computer Services
Sorry, but I don't have any
Sorry, but I don't have any documentation on interpetting the logs.
What you will need to do is figure out why that url doesn't resolve. Once you fix that EV should work properly.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
As Tony mentioned, your
As Tony mentioned, your problem is that the client cannot contact your Enterprise Vault server. The log indicates the failure to connect:
Hi Ben, I did try
Hi Ben,
I did try re-installing the client addin and also resetting the entire cache and this has not resolved the issue. Is there any thing else that I could do on the client.
Thanks and Regards,
Rakesh
Rakesh Sebastian
Infrastructure Engineer| Service Delivery | IT Computer Services
If you can't access that URL
If you can't access that URL from the client machine, that's not really a problem with the Outlook Add-in, so reinstalling it isn't going to help.
Is it the right URL?
Can you access it from other client machines?
Would you like to reply?
Login or Register to post your comment.