Enterprise Vault needs your account details in order to update your Vault Cache
Hi Everyone! I've been searching for solution all around for this but have been unsuccessful.
The issue is happening only to a couple of users who's machines are newly re imaged. So I am assuming that this is a client issue only and maybe specific to the image being used.
To start, below are the details/ versions needed to understand the scenario:
1. Client Operating System:
Windows Vista Enterprise SP2
2. Outlook 2010 Version 14.0.6117.5000 (32-bit)
3. Enterprise Vault Client Add-in:
4. Enterprise Vault Server:
I don't know what other details are needed to solve this issue so please let me know.
The screenshot of the error is the same as this one:
If I enter credentials, nothing happens and it just pops up again. It is not populated with Username and Password
The users affected are being prompted for their credentials repeatedly, forcing them to just close Outlook or disabling Vault Cache.
I'm attaching the Maximum Log Tracing here.