Enterprise Vault not Manually Archiving
Got a bit of a curly one here perhaps someone can shed some light on.
We have about 3 users out of 70 that are unable to manually archive to our Enterprise Vault.
Specifically, if a user clicks on one Outlook email message and then selects Store in Vault the usual 'clock' icons appears, however it does not change into the vaulted icon. Rather, it reverts back to the regular Outlook mail icon after about 5 seconds without vaulting as it should. This is not an issues of having a frozen 'clock' icon - as I say it simply turns up for 5 seconds then changes back to the mail message icon without appearing to have vaulted the item in question.
The user is running Outlook 2003 from Exchange 2007.
Attached is a log file requested in a previous discussion that went silent, that was taken while trying to archive a mail message. Have also attached details of the users session from 'Vault Information' from the diagnostics window.
Appreciate any feedback or comment on how I can get this working once again.