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Enterprise Vault Outlook 2010 Add In - Create/Synchronize Empty Folders from mailbox

Created: 27 Feb 2013 • Updated: 27 Feb 2013 | 1 comment
This issue has been solved. See solution.

I have some users who have created folders for organizing their email in their mailboxes.  Some of these folders are empty, but they wish to keep them for furture purposes.  We recently set up Enterprise Vault version 10, provisioned the individuals in question and installed their Outlook add-in.

EV is only creating/synchronizing folders that have contents.  The empty folders they have in their mailboxes they want to be created/syncrhonized in EV. 

How do you set up or what options need to be changed to allow the creation of empty folders from the user mailboxes in the users' vault?

Operating Systems:

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TonySterling's picture

The empty folders won't be created, that is by design.  The user could place an item in the folder and archive it, that will create it in the archive.

Also, if you use Virtual Vault they can create folders in there directly if you allow it.