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Enterprise Vault Outlook Plugin's Still looking At Old Exchange

Created: 14 Jan 2014 | 3 comments

Hoping someone can shed some light on this issue, we have a client running Enterprise Vault version 10 archiving a 2003 Exchange. We're currently migrating the client to a 2010 exchange and so far have added this into EV, got the green light from the depolyment scanner and can browse the archive of mailboxes via the Explorer plugin (RPC over http) but the plugins wont archive mail or retreive it, looking at the hidden MSG it's still referencing the old exchange. We've tried manually re-indexing/provisioning the exchanges and have the migration mode reg key set but still no joy.

is there another way to update this (even if it's manually)?

Thanks

Russ

Operating Systems:

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TonySterling's picture

Have you ran the Provisioning Task in Normal mode and then run a Synchronization on the Mailbox Archiving Task?

You might need to close and open Outlook afterwards.

GabeV's picture

Hello Russ,

Did you follow a technote or guide to move these archive-enabled mailboxes from one Exchange server to another? Take a look at this technote:

How to move archive-enabled mailboxes from one Exchange server to another
http://www.symantec.com/docs/TECH48928

You might need to follow Part III and Part IV from the technote. I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

Russ_Rascal's picture

TonySterling - Yes i've run the Provisioning task in normal mode and then the sync task and restarted outlook. I did this again a few hours later when it was still referencing the old exchange and then left this overnight and still the same.

GabeV - yes that's the guide i've already worked through.

Thanks

Russ