Enterprise Vault: Purged Exchange account then recreated
I'm hoping someone can help me, we had an issue with a user’s Exchange (2010) account, Microsoft were called in and after many hours on the phone they said the only option was to disable (purge) the Exchange mailbox and then re-create the mailbox account.
This was done and the mail PST imported and I now have the issue where I need to re-associate the existing Enterprise Vault archive (version: 220.127.116.114) to the users newly created mailbox which has been associated to the existing AD account.
In Outlook (2010) it seems the archived items (stubs) in the mailbox are able to be opened but not restored as the restore icon is not available. I went on to the Enterprise Vault server to see if I could associate the mailbox to the existing archive although this seems to already be the case, so I went to enable the disabled archive, I disabled it before I deleted the mailbox, but there is no disabled item for this account only a new which is ready to be enabled for archiving.
When I check in the SQL database (EnterpriseVaultDirectory) I can see two records in the ExchangeMailboxEntry table for the user, but I am not too sure what I am looking for in order to get this resolved.
Any advice greatly appreciated.