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Enterprise vault - Task list error in Outlook

Created: 10 Oct 2012 • Updated: 15 Nov 2012 | 3 comments
This issue has been solved. See solution.

We have enterprise vault 9.0.2 for exchange, and use exchange 2007 and outlook 2007.

I wanted to find out where in the admin console you set what items or folders in outlook should be archived, such as should be specific folders, inbox etc.  As we have a user who says her task folder items are being archived, but I didnt think enterprise vault would archive the task folder.  As the user had attachments in the tasks folder items, which appear as hyperlinks in the tasks items and when they access the links they get symantec enterprise vault - error.  The requested item is no longer in the vault.

Any ideas on this

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TonySterling's picture

You will want to look on the Message Classes tab or the Exchange Mailbox policy.  See if IPM.Task is checked. 

If it isn't the EV isn't automatically archiving them, however, it is possible the user could have manually archived them.

You could also use ArchiveExplorer to see if the items are in the archive.

Rob.Wilcox's picture

Also remember that by default if the user has the 'Store in vault' button on the toolbar they can manually archive anything.  Unless you implement a registry key to force them to obey the policy.