Enterprise Vault Unable to query the status of a vault service
Created: 30 Jan 2013 | Updated: 05 Feb 2013 | 4 comments
This issue has been solved. See solution.
Hi Guys,
I'm trying to migrate enterprise vault 9.0 to a 64-bit windows 2008 server. I already did the steps before running the EV configuration wizard. But when I ran the EV confgiration wizard I got the following error message:
Unable to query the status of a vault service Service:
Service: Enterprise Vault Directory Service
Computer:evexchange
Error: The RPC is not available
I already point the DNS alias to the new name of the EV Server and flush the dns but it doesn't work.
Please help.
Thanks.
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Comments 4 Comments • Jump to latest comment
So when you ping evexchange does it resolve to the correct ip?
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Hi Tony,
Thanks for your suggestion. I successfully repaired the database, I just added the alias name which is evexchange in the hosts file and it become successful.
Thanks.
So is evexchange the new machine or the old one?
What happens if you ping by name, by IP and by FQDN the new machine?
Are you migrating to Windows 2008 R2 ? What steps are you following exactly, I mean have you already done the SQL steps?
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
If you want to migrate your complete environment from serverA to serverB you better look into the EV Server Settings Migration Wizard:
http://www.symantec.com/business/support/index?page=content&id=HOWTO42445
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