Enterprise Vault is unable to retreive this archived item
Created: 05 Jul 2011 | Updated: 03 Dec 2012 | 7 comments
This issue has been solved. See solution.
Environment: Server -9.0.2, Client 9.0.2 HTTP only
A user gets the above error error when opening an item in the VV. When I put him on a different pc, he does not get the error. The issue pc is Windows 7 and the working pc is Vista. Both are Outlook 2007.
How should I proceed?
Thanks
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Comments 7 Comments • Jump to latest comment
Is this a newly enabled user? Has it ever worked?
Is the Vista pc set up to use VV?
Someone had a similiar issue on another thread that was resolved with a partial reset of vault cache, have you tried resetting vault cache?
https://www-secure.symantec.com/connect/forums/una...
You could grab a client trace with the issue occuring and post that here for us to look at.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Do they have PSTDisableGrow set?
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
I tried a partial resert. No Good.
After a reset all was well.
Do you have PSTDisableGrow set, and can you get a client trace?
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
Rob, he said after a full reset all is well. I take that to mean it is now working.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Doh, I didn't read it properly ! Sorry.
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
If this is resolved could the mjkqb please mark it as solved? Thanks. mark
Thanks,
Mark
Supportability Analysis Engineer for Enterprise Vault products.
**REMEMBER TO VOTE IF THIS HELPS AND MARK IT AS RESOLVED TOO IF IT IS!!**
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