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Enterprise Vault is unable to retreive this archived item

Created: 05 Jul 2011 • Updated: 03 Dec 2012 | 7 comments
This issue has been solved. See solution.

Environment: Server -9.0.2, Client 9.0.2 HTTP only

A user gets the above error error when opening an item in the VV. When I put him on  a different pc, he does not get the error.  The issue pc is Windows 7 and the working pc is Vista. Both are Outlook 2007.

How should I proceed?

Thanks

Comments 7 CommentsJump to latest comment

TonySterling's picture

Is this a newly enabled user?  Has it ever worked?

Is the Vista pc set up to use VV?

Someone had a similiar issue on another thread that was resolved with a partial reset of vault cache, have you tried resetting vault cache?

https://www-secure.symantec.com/connect/forums/una...

You could grab a client trace with the issue occuring and post that here for us to look at.

SOLUTION
mjkqb's picture

I tried a partial resert. No Good.

After a reset all was well.

TonySterling's picture

Rob, he said after a full reset all is well.  I take that to mean it is now working.

MarkBarefoot's picture

If this is resolved could the mjkqb please mark it as solved? Thanks. mark   

Thanks,

 

Mark

Supportability Analysis Engineer for Enterprise Vault products.

 

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