Video Screencast Help

Enterprises Vault 10 backup job is getting fail with Netbackup 7.5

Created: 11 Mar 2014 • Updated: 11 Mar 2014 | 5 comments
NBU_13's picture


I need help,

Enterprises Vault 10 backup job is gatting fail with Netbackup 7.5 with error code 2 (none of the requested files were backed up(2)

As per master server - client host properties, updated the EV server' service account cerdentical has updated, but still have issue.

BPRESOLVER Error logs -
02:51:08.987 [30292.27432] <2> DebugLog(): INF - CPSCmdLetHandler::GetBackupModeTimeout - Could not open registry key (Software\VERITAS\NetBackup\BEDS\EV Agent\Settings) to get backup mode timeout.
02:51:08.987 [30292.27432] <2> DebugLog(): INF - CPSCmdLetHandler::GetBackupModeTimeout - exiting. Timeout = 300000 MilliSeconds
"D:\Program Files (x86)\Enterprise Vault\evshell.psc1" -command "& { Clear-VaultStoreBackupMode -EntryId 13CDEEF7353E33443BF707C884C704CD91210000EIDAEVS ; $error | out-file 'C:\Program Files\Veritas\\NetBackup\logs\beds\EV-Backup_225108.log' }")
Any solution ?
Operating Systems:

Comments 5 CommentsJump to latest comment

A_J's picture

Hello NBU_13,

You need to isloate the cause whether its NBU causing the job to fail or EV.

From EV end, you can open EV Powershell Mgmt and try set Enterprise vaultstore in backupmode and clear EnterpriseVault in backupmode.

If it completes successfully and you don't get any error/warning in the Enterprise Vault Event log.. then the issue is with NBU and you need to post it on NBU forum.

You can follow the below article on using Powershell command on EV.

Generating PowerShell backup commands for your environment

NBU_13's picture


Thanks, I can able to make back mode from EV side, let me check with netbackup side.

AndrewB's picture

have you checked compatibility between your EV version, OS, SQL, and NBU versions?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |

NBU_13's picture


I hope, there is no issue with compatibility, because backup was fine till last weeek and it was running fine for long time, the issue perisit, only before 1 weeks back, the backup started to fail.

A_J's picture

Hi NBU_13,

As you said you need to check with NBU support as from EV side i don't think we have any issue.