Epson WF2540 and Symantec Endpoint Protection Network Threat Protection
Problem: I can only print from my laptop (Windows 7) if Symantec Endpoint Protection: Network Threat Protection is disabled.
Story: I recently bought an Epson WF2540 printer and have set it up on two other different computers: one mac and one pc. The mac installation was pretty easy and the pc installation was just as easy. However, my macbook with a windows partision on it was the one with the problem. The installation on the laptop on the mac side was simple but on the windows side, it couldn't find the printer unless I connected the laptop directly to the printer through a usb cable.
I disabled the firewall and the symantec endpoint protection services, particularly the network threat protection (NTP), and the laptop finally was able to identify the printer. It installed but when I put the NTP back up, neither the printer nor the scanner utilities would work.
I looked at the manual and it mentioned to make sure that a specific port (port 3629 (TCP/UDP) was not blocked. The manual says "Make sure your firewall or security software is not set to block port 3629 (TCP/UDP). Contact your firewall manufacturer for assistance."
I have tried looking up how to create an exception on symantec and have tried attempts but it has done nothing.
Admittedly, I am not a computer expert nor do I claim to be one and I apologize if I posted in the wrong place, but I would appreciate all the help that I can get in solving this little problem.
Thanks in advanced!