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Error 0008821

Created: 06 Sep 2012 | 8 comments

George NZ

Hi Folks.

Running BE 2010 R3 on 2008 R2 64. Nothing special.

Trying to backup locally presented luns to tape using a Quantum 5 drive.

I am receiving error 0008821. In essence jobs get stuck and freeze untill BE services restart or server is restarted.

Error code follows:

e0008821 - Job was recovered as a result of Backup Exec RPC service starting. No user action is required.
For additional information regarding this error refer to link V-79-57344-34849

Have tried the following:

http://www.symantec.com/business/support/index?page=content&id=TECH56516 DCOM permission.
http://www.symantec.com/connect/downloads/re-register-vss-windows-server-2008 Reregister vss
Reboot - thats a given.
The one interesting thing is when running assadmin list writers nothing shows up.

Ideas, recommendations?

Discussion Filed Under:

Backup and Recovery, Backup Exec - 2010, Backup Exec, Backing Up, Error messages

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Comments 8 Comments • Jump to latest comment

VJware Symantec Employee Accredited

Error 0008821 - Comment:06 Sep 2012 : Link

Any errors under the event viewer ?

Additionally, pls have a look at this KB - http://www.symantec.com/business/support/index?pag...

George NZ

Error 0008821 - Comment:10 Sep 2012 : Link

I am receiving two VSS errors which look strangely the same:

Event ID:13

Volume Shadow Copy Service information: The COM Server with CLSID {e4eb5095-f587-4159-a1d8-2710692fd243} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

]

Operation:

Obtain a callable interface for this provider

Add a Volume to a Shadow Copy Set

Event ID: 12292

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {e4eb5095-f587-4159-a1d8-2710692fd243} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:

Obtain a callable interface for this provider

Add a Volume to a Shadow Copy Set

VSSADMIN LIST WRITERS now produces:

Writer name: 'Task Scheduler Writer'

Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}

Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}

State: [1] Stable

Last error: No error

Writer name: 'VSS Metadata Store Writer'

Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}

Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}

State: [1] Stable

Last error: No error

Writer name: 'Performance Counters Writer'

Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}

Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}

State: [1] Stable

Last error: No error

Writer name: 'ASR Writer'

Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

Writer Instance Id: {15c82dee-d44e-4325-a3a3-f87ec5afb412}

State: [1] Stable

Last error: No error

Writer name: 'System Writer'

Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

Writer Instance Id: {e277d4a8-df81-4a91-8b5d-9f35dd8077a0}

State: [1] Stable

Last error: No error

Writer name: 'SqlServerWriter'

Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}

Writer Instance Id: {08ea1d7a-4d40-4bcf-9c2a-55d7038ac38c}

State: [1] Stable

Last error: No error

Writer name: 'Microsoft Hyper-V VSS Writer'

Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}

Writer Instance Id: {c30939e8-89a4-4114-9271-93b06d067e69}

State: [1] Stable

Last error: No error

Writer name: 'Registry Writer'

Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

Writer Instance Id: {c0a93236-8c2f-484c-bb88-94003b86b14e}

State: [1] Stable

Last error: No error

Writer name: 'Shadow Copy Optimization Writer'

Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

Writer Instance Id: {1525030f-4a83-46a4-b62a-a2058367f91f}

State: [1] Stable

Last error: No error

Writer name: 'COM+ REGDB Writer'

Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

Writer Instance Id: {bda4f5b7-cd2c-452b-b321-489b32a664c9}

State: [1] Stable

Last error: No error

Writer name: 'WMI Writer'

Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

Writer Instance Id: {e9e5a56b-3763-4dc6-b0d2-a471e46bfe84}

State: [1] Stable

Last error: No error

Still cant make heads or tails of this.

Backup_Exec Symantec Employee Accredited

Error 0008821 - Comment:10 Sep 2012 : Link

Please check you have followed the link below

http://support.microsoft.com/kb/2009513

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

George NZ

Error 0008821 - Comment:11 Sep 2012 : Link

Hi Sameer,

Thank you for your recommendation but the string seems present already so does not need changing.

Any further help is welcomed.

VJware Symantec Employee Accredited

Error 0008821 - Comment:11 Sep 2012 : Link

Try re-registering this dll using this command -

regsvr32 /i%windir%system32swprv.dll

pkh Trusted Advisor

Error 0008821 - Comment:11 Sep 2012 : Link

What is the basis of your recommendation and does it conflict with what Colin Weaver said below?

https://www-secure.symantec.com/connect/forums/backup-completing-exception#comment-7675131

VJware Symantec Employee Accredited

Error 0008821 - Comment:12 Sep 2012 : Link

On basis of this KB - TECH140909

And thanks for pointing this out, let me re-check if this KB requires further editing or not.

George NZ

Error 0008821 - Comment:13 Sep 2012 : Link

Thanks for the responses chaps, however before reading the response PKH I ended up reregistering the dll with an error of 0x81000203.

Error 0008821

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