Endpoint Protection

Error 1317 is coming while uninstalling the SEP client.

right sep not working  and it's showing 843 MB in add/remove programs. clean wipe also not working, after restarting cleanwipe
batch scirpt not running.

Hi ajeet,

try running cleanwipe in safe mode.

Rgrds,
SAM

Please visit the below mentioned link which will help you;
http://www.symantec.com/business/support/knowledge_base_results.jsp

@SAM
If i run the clean wipe in safe mode after restart clean wipe script not able to run.

Thank you AjIt jha i searched in KB but that solution also not working here.

Hi Ajeet,

This is caused due to sep installation on the client machine for multiple times.

The best solution for this issue:

Stop all the services releated to symantec.
Delete the files and folder of symantec including the folder from the 7.5 location.
Run the Clean wipe tool and restart the system, again allow it to run.

But even after restarting you will find it in Add Remove programs.
Run the Clean wipe tool again after restarting the system.  This will complete remove the SEP from the client system.

I had faced the same issue and got resolved.

Please update the status once done.

The link sent to you has several options to uninstall SEp. I don't think you have tried all of those.

Hi Ajju i will try ur solution and will update.

@Ajit can you tell me the reason?

Hello Ajeet,

You may download the Windows installer cleanup utility from the following link.

http://support.microsoft.com/kb/290301

Install and run the tool. You will see Symantec Endpoint Protection in the list. Select it and click remove.
Then delete the following folders
C:\Program Files\Symantec
C:\Program Files\Common Files\Symantec shared
C:\Documents and settings\All users\Application Data\Symantec

Reboot the machine and then install the SEP client again.

Hope this helps :-)

Hi Amol

I am sorry if i am wrong, but the fix tool u have suggested is used in the case wher the symanntec product  is removed but still showing in ADD&Remove programs or in Start Menu.

Hi Amol

i m trying to delete SRTSP folder but it's not getting delete, others folder deleted.

After run windows installer cleanwipe tool,sep not  showing in add remove program,
but still message is coming while sep creating folders
" error1317.An error occured while attempting to create the directory c:\document & settings\all users\start menu\programs\symanetc endpoint protection "

retry and cancel options coming.

If i try to create manually symantec endpoint protection this message is coming.
"Error Renaming file or folder" cannot rename new folder:Data error (cyclic redundancy check)

Hi Ajeet,

1. Open Windows Explorer, right-click the Program Files folder, and then click Properties.
2. Select the Security tab.
3. Confirm that Administrators, SYSTEM, and CREATOR OWNER are set to Full Control.
4. Click OK, and then close Windows Explorer.

Then try to uninstall

Hope it helps,

Thanks :)

i tried this, but again showing uncheck and no any permission assigned

Hi Ajeet,

Create a new local Admin account and then try

Please revert

Thanks