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Error 14 (Netbackup)

Created: 03 Jul 2013 | 2 comments

Hello,

I am getting error 14 for job faliure i am doing data dedupe. Following is the backup logs. Please help me understand whats happeing.

 

/4/2013 12:32:35 AM - started

7/4/2013 4:54:48 AM - Info nbjm(pid=6748) starting backup job (jobid=7921) for client Client.abc.com, policy P-Backup-1, schedule CIM

7/4/2013 4:54:48 AM - Info nbjm(pid=6748) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=7921, request id:{172CAD32-C08C-4A05-ABFA-2D2846477D4C})

7/4/2013 4:54:48 AM - requesting resource INMB-Dedupe

7/4/2013 4:54:48 AM - requesting resource Master.abc.com.NBU_CLIENT.MAXJOBS.Client.abc.com

7/4/2013 4:54:48 AM - requesting resource Master.abc.com.NBU_POLICY.MAXJOBS.P-Backup-1

7/4/2013 4:54:48 AM - granted resource Master.abc.com.NBU_CLIENT.MAXJOBS.Client.abc.com

7/4/2013 4:54:48 AM - granted resource Master.abc.com.NBU_POLICY.MAXJOBS.P-Backup-1

7/4/2013 4:54:48 AM - granted resource MediaID=@aaaab;DiskVolume=PureDiskVolume;DiskPool=INMB-StoragePool;Path=PureDiskVolume;StorageServer=Master.abc.com;MediaServer=Master.abc.com

7/4/2013 4:54:48 AM - granted resource INMB-Dedupe

7/4/2013 4:54:48 AM - estimated 486196468 Kbytes needed

7/4/2013 4:54:48 AM - Info nbjm(pid=6748) resumed backup (backupid=Client.abc.com_1372878155) job for client Client.abc.com, policy P-Backup-1, schedule CIM on storage unit INMB-Dedupe

7/4/2013 4:54:48 AM - started process bpbrm (11968)

7/4/2013 4:54:52 AM - connecting

7/4/2013 4:54:53 AM - connected; connect time: 00:00:01

7/4/2013 4:55:43 AM - begin writing

7/4/2013 4:55:44 AM - Warning bpbrm(pid=11968) from client Client.abc.com: WRN - old TIR info file 'C:\Program Files\VERITAS\NetBackup\tir_info\System State\Background Intelligent Transfer Service\NetBackup_file_info.P-Backup-1' is missing. Backing up everything in 'System State:\Background Intelligent Transfer Service'

7/4/2013 4:55:51 AM - Info bpbkar32(pid=4656) change journal NOT enabled for <E:\>

7/4/2013 5:51:00 AM - Error bptm(pid=10548) image copy failed: error 2060057: OpenStorage Proxy Plugin Error

7/4/2013 5:51:18 AM - Critical bptm(pid=10548) sts_close_handle failed: 2060019 error occurred on network socket

7/4/2013 5:51:18 AM - Info Master.abc.com(pid=10548) StorageServer=PureDisk:Master.abc.com; Report=PDDO Stats for (Master.abc.com): scanned: 38759440 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache hits: 0 (0.0%)

7/4/2013 5:51:18 AM - Critical bptm(pid=10548) sts_close_server failed: error 2060005 object is busy, cannot be closed

7/4/2013 5:51:20 AM - Error bpbrm(pid=11968) could not send server status message

7/4/2013 5:51:21 AM - Info bpbkar32(pid=4656) done. status: 14: file write failed

7/4/2013 5:51:21 AM - end writing; write time: 00:55:38

file write failed(14)

7/4/2013 8:51:26 AM - Info bpbrm(pid=10836) Starting delete snapshot processing

7/4/2013 8:51:26 AM - Info bpfis(pid=0) Snapshot will not be deleted

7/4/2013 8:51:46 AM - Info bpfis(pid=4780) Backup started

7/4/2013 8:52:12 AM - Error bpbrm(pid=10836) from client Client.abc.com: Delete bpfis state from Master.abc.com failed. status = 71

7/4/2013 8:52:17 AM - Info bpfis(pid=4780) done. status: 0

Operating Systems:

Comments 2 CommentsJump to latest comment

Marianne's picture

You forgot to mention your NBU patch level?

Similar error, different status code: 
https://www-secure.symantec.com/connect/forums/stsclosehandle-failed-2060019-error-occurred-network-socket

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Agadge's picture

NBU 7.5.0.5 is the patch level