Deployment Solution

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  • 1.  Error 1603 Windows 7 with 6.9 (Build 490) SP5

    Posted Oct 28, 2011 06:03 AM

    I seem to been experiencing the exact same issue as described here https://www-secure.symantec.com/connect/forums/ds-69-sp3-deployment-error-1603-windows-7

     

    This suggested that is was fixed with SP4 but im using SP5 and it seems to be still present.  Any ideas?



  • 2.  RE: Error 1603 Windows 7 with 6.9 (Build 490) SP5

    Posted Oct 28, 2011 09:01 AM

    To ensure its not a different error in your msi, have a look into the event log of the client and search for the error event of the MSI Installer. The internal error code is much more helpful to find out whats going wrong than the general "fatal error" (1603).



  • 3.  RE: Error 1603 Windows 7 with 6.9 (Build 490) SP5

    Posted Oct 31, 2011 10:44 AM

    In the failing job, use the "Additional command line options" box to enter "/le C:\Logs\InstallError.txt" (the path being whatever you like). That should tell you what the real issue is with the 1603. Failing that, change the "/le" to "/lv" and search for 1603 in the resulting file. Read up from there. You should see something more useful like folders that don't exist. CustomActions failing because of user state, or something. There are MANY things that can cause a 1603, but it's usually a pretty standard ICE error that causes it... and these are generally the "Directory", "CustomAction", "InstallExecuteSequence" type issues. Running it through ORCA (from Microsoft) may give you a hint as well.