Error 1920 SepMasterService failed to start
Created: 12 Feb 2013 | Updated: 13 Feb 2013 | 13 comments
I'm looking for a solution to this message
Error 1920 SepMasterService failed to start
I read this thread : http://www.symantec.com/business/support/index?page=content&id=TECH187151 but didn't help.
The computer i want to install SEP client is Windows XP SP3 1GB RAM
These are events i see on the Windows Event Viewer
Cause of the problem? MSI installer update? Lack of default administrator priviledges? Corrupt pushed-package sent?
Any ideas?
Thanks in advance! :)
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Hello,
In reference to the "Error 1920 (SepMasterService) failed to start", check this Article:
When upgrading the SEPM from version 12.1 to version 12.1 RU1, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start.
http://www.symantec.com/docs/TECH175156
and
Check these Threads with similar issue -
https://www-secure.symantec.com/connect/forums/symantec-installation-error-1920
https://www-secure.symantec.com/connect/forums/error-1920-0
https://www-secure.symantec.com/connect/forums/sep-client-installation-error-message
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Hi,
Delete the entry in Image File Executation Option & check.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ccSvcHst.exe
Prior to make any changes in registry please taka a backup.
Could you please confirm the SEP version?
It might be due to MSI installer update.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
SEP Version 12.1.2
Hi
Register the MSI installer and try it again
Regards
What do you mean by saying "Register" ???? You mean on regedit???
How can i do that?
Thanks in advance! :)
This is the problem i'm having when sending the SEP package via remote push method
I took the pic from other post. My problems happens in Windows XP SP3
Hope someone can help me
Thanks
Hi,
How many system are having this issue ?
Try to remove clean wipe toll and reinstall again..
May be this issue occured when you will use corrupt sep package try to export new package and reinstall again
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Problem happening with 10 pcs out of 200!!!
Gonna try install the SEP client with an exported package.
;)
Hi,
What's the status ?
Do you need any more help here??
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi All,
Just to share my experiance on the same error.
For my case, it was some malware or fake antivirus application residing in the machine is preventing SEP from installing successfully. I did a scan with the SEP Support Tool and fixed the infected files.
The installation is then successful.
Call support get cleanwip, run it on the box and then run the install
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Yes, You can run latest clean wipe on those system's and delete all entry from registry, Then you can go for installation...
Thank& Regards,
Ambesh
Please mark your thread as 'SOLVED' with the answer that helps you.
Hi
Please follow the link below:
http://www.symantec.com/business/support/index?pag...
Regards
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