Ghost Solution Suite

Newbie... read another person's post about this same image.. did not see a solution.  Our Ghostcast Server is 11.0.0.1502.  Any help would be very much appreciated!!  The image size is 38 GB... but tested on a 10GB image and the same thing happened EXCEPT that it worked to use the ghost.exe -ws- -wd- from the command prompt, but that DID NOT work with the larger image. 

 

Here is my ghosterr.txt (part 1)

 

*********************************
Date   : Mon Jul  7 17:21:41 2008
Error Number: (19215)
Message: Compression error -4
Version: 11.0.1.1533 (Apr 19 2007, Build=1533)
OS Version: DOS v7.10
Command line arguments: -JS=1
Active Switches :
       AutoName
PathName            : 11441 INFO2MOUSE.INI
DumpFile            : @MCaa013.GHS
DumpPos             : 28406374801
FlagImplode         : 3
FlagExplode         : 0

Operation Details :
  Total size.........26900
  MB copied..........26893
  MB remaining.......7
  Percent complete...99%
  Speed..............427 MB/min
  Time elapsed.......1:02:52
  Time remaining.....0:00  

Program Call Stack
AbortLog
Generic_Abort
ghCompressPart
prtIndex::Linklist::compress
fatIndex::writeDumpIndex
fatIndex::dump
imgIndex::dump
CopyAllPartitions
CopyDiskToFile
CopyMainline
AttemptOperation
sub_main
main

Call Stack
  0x00397a4c
  0x0009cd91
  0x0009c5cc
  0x0009bca7
  0x0009d806
  0x0003632e
  0x000f9838
  0x0009a7fd
  0x0009a3ee
  0x00099afd
  0x000c91c8
  0x000c60ea
  0x00002208
  0x00002374
  0x00005057
  0x00003f2f
  0x003a0c78
End Call Stack

Start heap available: 3932160
Cur   heap available: 65536
Total Memory:         11468800

Allocated
   1024 DpmiDjgpp.cpp:56
  33504 ghost.cpp:1396
     48 DiskDriveAccessExInt13.cpp:139
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
    528 IdeDmaServerPci.cpp:127
Free
     64 GetDriveType.cpp:111
    512 DiskDriveAccessInt13.cpp:184
   1024 DiskDriveAccessExInt13.cpp:223
   4096 DiskDriveAccessExInt13.cpp:223

Fat details:
  SRC:
  FatType..........12
  firstSector.......63
  ClusterSize......4096
  clusters.........4001
  root_next_avail..0
  data_next_avail..0
  dir_sector.......26
  root_sector......25
  data_sector......57
  FAT_sector.......5

NTFS details:
----------------

NTFS Global Flags:
----------------
  contiguousWrite=1 forceDiskClusterMapping=0
  inhi**bleep**KDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
  enable_cache=0 xfrbuflen=32768
  last_attr_type = 0
  loadExact = 0
----------------

Disk Info :
  remote.............0
  drive..............0
  sectorsUsedCount.......156296322
  estimatedUsedCount.....55091378
  numPartitions..............3
  Version............1101

 # Ord Boot Id Ext     First        Num       Last       Used NTFS
 0  0    0  11 No         63      32067      32130      13321 No
 1  1    1   7 No      32130   77834925   77867055   58740248 Yes
 2  2    0   7 No   77867055   78429330  156296385     528016 Yes

Disk Info :
  remote.............0
  drive..............0
  sectorsUsedCount.......0
  estimatedUsedCount.....0
  numPartitions..............0
  Version............0

 # Ord Boot Id Ext     First        Num       Last       Used NTFS

Fixed Drives

Drive 128 Hitachi HDS721680PLA380       PVF804Z312KABT
Int 13h
Total Sectors            16434495
Bytes per Sector         512
MB                       8024
Cylinders                1023
Heads                    255
Sectors per Track        63
Successful IO Count      0

Extended Int 13h (Active)
Total Sectors            156301488
Bytes per Sector         512
MB                       76319
Successful IO Count      1125912

IDE using PIO
Total Sectors            156301488
Bytes per Sector         512
MB                       76319
Cylinders                16383
Heads                    16
Sectors per Track        63
Successful IO Count      0

IDE using UDMA
Total Sectors            156301488
Bytes per Sector         512
MB                       76319
Cylinders                16383
Heads                    16
Sectors per Track        63
Failed
Successful IO Count      216053
Error Count (bad media)  0
Error Count (other)      217
Last Error
DMA transfer: Less data than device expected

 

(will continue the ghosterr.txt on the next message.. too big for the size limit)

I have the exact same problem and have tried a few times but can't get any help on here.  Have you had any luck finding a solution? This board is TERRIBLE about getting a reply.  Next time it's license renewal time I'm going to propose we find an alternative imaging program.  We pay too much for this license to not get any help.  The problem is exactly the same down to the command line switches to prevent a memory allocation error.  As near as we can tell, it's not a server memory (or lack thereof ) problem, and no network problems are apparent.

AZPCTech,

Try using these two command line switches:

-wd-  -ws-

Note that each of these switches are both preded by and followed by a hyphen. These switches turn off disk read caching and disk write caching, respectively. This has been used successfully in the past to overcome this issue.

desktop.services.ben@gmail.com,

I apologize for your experiences in the Ghost forums. Please note that the intention of the Ghost forums is a user community and not technically a place for direct issue support. Ghost technicians and engineers often take the time to answer requests for support here, but this is not an alternative to having a support contract and calling support. The license you are referring to in your post entitles to call support nad have a technician assigned to you who will actively troubleshoot your issue. Again, I apologize if your experience in the forums has been less than helpful to you.

I have tried all sorts of command line switches.  The -ws- -wd- switches worked to fix a memory allocation error we were receiving earlier, but this is another issue which the switches don't seem to have any effect on.  I am impressed with the speed of response, however, and appreciate your taking the time to attampt to help.

In researching further I have come across a person who states that having an ATI Radeon video card caused some kind of conflict that caused this error.  I understand that it doesn't make a lot of sense that a video card would cause an error like this, but I have seen some strange behaviors of programs due to video card problems.  Any thoughts on this subject?

Ben,

I see a reference to the video card issue in one of our documents, linked here;

Using Ghost with a Dell OptiPlex 7xx computer
http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2007091316494160

I imagine that card is probably factory standard for those specific machines. That being said, those particular machines (in this case I am talking about Dell Optiplex 745 & 755s) rarely give issues if the NIC drivers are updated. There was a BIOS update for those that was crucial. The issue with the Radeon (and now I am speaking more generally) and some BIOS types could possibly be an issue. Again, this is speculation. But if it is suspected that an ATI Radeon card is the cause, testing it by disabling the card and trying again would be worthwhile. This would at least let us isolate the casue and troubleshoot from there. If this were found to be the case, the first recommendation I would give for a resolution would be to update the BIOS.