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Error 2343. Specified path is empty

Created: 23 Aug 2012 | 24 comments

Hi everybody,

I am getting this error when installing SEPM 12.0 client on client computers. I have already uninstalled SEPM 11.0.6 from client computers. 

Do you have any suggestion or any tool for successfully installing SEPM 12.0.

Thank you in advance. Please take note that it is urgent. . . .

Comments 24 CommentsJump to latest comment

Ashish-Sharma's picture

 Hi,

Previous version of SEP might have not uninstall properly.Please try to uninstall SEP and re-install once again. you can use below link for manual uninstall or  use clean wipe tool.

 

Manual uninstallation documents for Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH96924&actp=search&viewlocale=en_US&searchid=1308016000458

How to uninstall the Symantec Endpoint Protection Small Business Edition 12 client manually

http://www.symantec.com/business/support/index?page=content&id=TECH93532&actp=search&viewlocale=en_US&searchid=1308016256611

Or call Tech support for cleanwipe tool (Third party tool).

 

Hi Optimus.prime

install as Self-managed client still get the same error,

Yes, especially MSI installer error,

i found a solution can fix this issue

Use the Windows Cleanup Utility can resolve this issue

1. download and install Windwos Cleanup Utility

2. Run Windows Cleanup utility

3. find the Symantec Endpoint Protection and select remove

4. re-install SEP Client

then sep client install success.

thanks

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Check this Thread:

https://www-secure.symantec.com/connect/forums/error-2343-specified-path-empty-when-install-sep-client

Secondly, I would recommend you to either -

Manually uninstall SEP 12.1 client by working on the steps provided in the Article below:

http://www.symantec.com/docs/TECH161956

http://www.symantec.com/docs/TECH163585

OR 

Use the CleanWipe Utility version 12.1, which could be obtained from Symantec Technical Support.

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

Also,

Check this Article: http://www.symantec.com/docs/TECH7222

Note: The above Article is in reference to a different product, however may work in your case.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Idimple's picture

Please check out the below link,

Manual uninstallation documents for Symantec Endpoint Protection and  AntiVirus and Symantec Client Security,

http://www.symantec.com/business/support/index?page=content&id=TECH96924&actp=search&viewlocale=en_US&searchid=1320238227014

you can use Cleanwipe removal tool to uninstall SEP.

Please call Tech support to get Cleanwipe tool

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
eshahverdiyev's picture

Old version of SEPM 11.0.6 was successfully uninstalled and computer was restarted. Despite of this I couldt install new version of SEPM 12.0. I have tried a lot of clean up utility for registry and etc but unfortunately no. Is there any utility for windows 7 64 bit for removing or repairing this problem . . .

 

Thank you. 

Mithun Sanghavi's picture

Hello,

Are you installing SEPM 12.0 OR SEPM 12.1?

SEPM 12.0 is the Small Business Edition of SEP.

Did you please upload us the SEP_Inst.log and SEPM_inst.log from %temp% which would assist us understand the root cause of the issue.

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

eshahverdiyev's picture

I am using SEPM 12.1.1101.401. I couldnt even fing SEPM_Inst.log from %temp% because it wasnt installed. In the begining of setup i am receiving this error. Then you see Error 2343 and then OK and installation is finished. That is all. . . .

 

Mithun Sanghavi's picture

Hello,

I hope you are installing the SEPM in the Default C drive, correct?

Check this Article: http://www.symantec.com/docs/TECH7222

Note: The above Article is in reference to a different product, however may work in your case.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ashish-Sharma's picture

Try to Clean wipe tool remove all SEP releated Registry after you can install seo client.

Thanks In Advance

Ashish Sharma

 

 

eshahverdiyev's picture

 

Ashish Sharma i have tried http://gluek.info/wiki/en/software/symantec-cleanwipe tool but no result  . . . 

Also I have done registry cleaning but no result  . . . What is the solution of this problem?!!!!!

Ashish-Sharma's picture

As per mithun Comments kindly provide SEP_Inst.log

Did you please upload us the SEP_Inst.log and SEPM_inst.log from %temp% which would assist us understand the root cause of the issue.

Thanks In Advance

Ashish Sharma

 

 

eshahverdiyev's picture

I had success on installing SEPM 12.1.1104.401 on server. Error 2343 appears on client side when i uninstall older version of SEPM 11 client and install new client version of SEPM 12.1.1104.401 . . . And many of the users successfully connected and updated database of symantec from SEPM 12 server. Unfortunately some client computers couldnt achieve this . . .

eshahverdiyev's picture

Could anyone paste link in order to downoad windows clean up utility. Because a lot answers related with this tool  . . . 

Ashish-Sharma's picture

Use the CleanWipe Utility version 12.1, which could be obtained from Symantec Technical Support.

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

Also,

Check this Article: http://www.symantec.com/docs/TECH7222

Thanks In Advance

Ashish Sharma

 

 

eshahverdiyev's picture

Have anybody solved this problem?! I follow the link for downloading new version of clean wipe utility but there is no link ofr downloadin. Link just contains instruction for Clean wipe utility . . .

Mithun Sanghavi's picture

Hello,

I would not recommend Windows Cleanup Utility as it is no more Supported by Microsoft. Microsoft has removed the Windows Installer Cleanup utility from its Download Center because it was discovered this tool could damage some components of the operating system installed on the  computer.

Microsoft replaced the Windows Installer Cleanup with other tools, an example is the article How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?   replaced the previously published under Q290301.

For Symantec CleanWipe Utility for SEP 12.1, I would request you to Create a Case Online OR Call Symantec Technical Support - 

For Creating a Case online, check these Articles:

How to create a new case in MySupport http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

 

and here are the Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Simpson Homer's picture

True, i agree with Mithun, Windows Clean up utility is not supported.

You could try running the clean wipe with and without detailed MSI search and if still no positive results, please get a case created by contacting the tech support.

 

 

Phone numbers to contact Tech Support:-

 

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

 

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

 

 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

eshahverdiyev's picture

Oki, one more time. I had old version of SEPM 11 client on windows 7 64 bit. We puchased license for SEPM 12 for 100 client. And I successfully installed it to Server 2008 r2. Now I am in the stage of installing client side of SEPM 12. I exported client install package for windows and installed it to some client machines and it was successfull. Before installing I successfully uninstalled SEPM 11 client from Windows 7 64 machine. Now on the  machines which symantec uninstalled  i want to install new version but i am recieving "Error 2343. Specified path is emty".

 

"SEPM 11 is no longer in the ADD/Remove Program side" 

 

Is it clear?. I am wondering am I explaining my problem correctly?

Mithun Sanghavi's picture

Hello,

Could you try Copy and Pasting the SEP 12.1 package to the Windows 7 client machine and then running the setup.exe on the Windows 7 locally and check.

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

eshahverdiyev's picture

 

Is it remains like un solved problem for symantec ?

Mithun Sanghavi's picture

Hello,

Check this Article:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Prepare Windows 7 computers:

Windows User Access Control blocks local administrative accounts from remotely accessing remote administrative shares such as C$ and Admin$.

Perform the following tasks:

■ Disable the File Sharing Wizard.
■ Enable network discovery by using the Network and Sharing Center.
■ Enable the built-in administrator account and assign a password to the account.
■ Verify that the account has administrator privileges.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

dsmith1954's picture

Exporting a single EXE is sometimes problematic. Whenever I run into a problem like this, I export a full version of SEP and then run setup.exe from the installation directory. That usually corrects the problem.

For the few times it doesn't, I'll modify setup.ini to remove the quiet install parameters. This requires clicking OK or Next until SEP installs. It will also provide more feedback on the error message.

CmdLine=/l*v "%TEMP%\SEP_INST.LOG" IDCENABLE=0

If you are logged on the the computer trying to troubleshoot this, then to find log file above, click Start=>Run and type in %temp% to bring up the temp directory. The install log file will be there.

Ashish-Sharma's picture

Please open a case with support to get this resolved.

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

Please call to tech support on below number to get SERT PIN..

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Thanks In Advance

Ashish Sharma