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Error 2343 (Specified path is empty) while SEP 12.1 ent. installation

Created: 07 Sep 2012 | 13 comments

Hi All,

We are facing error 2343 (Specified path is empty) while SEP12.1 ent. installation.
Please suggest.

enclosed error snap for reference.

Thanks & Regards,
Prasann
IT Security Engineer
CCNA,ITIL(2011)

Comments 13 CommentsJump to latest comment

immumbaikar's picture

Hi Ashish,

I have used cleanwipe utility v11 & v12 but still error appears while installation.

Thanks & Regards,
Prasann Pathare
IT Security Engineer
CCNA,ITIL(2011)

Ashish-Sharma's picture

are u trying to install from zipped file, extract it and run as admin after disabling UAC..

Thanks In Advance

Ashish Sharma

immumbaikar's picture

Hi Ashish,

I did it but no success and it is WindowsXP SP3 so there is no UAC concept.

Do you have any idea about property value?

Thanks & Regards,
Prasann Pathare
IT Security Engineer
CCNA,ITIL(2011)

Ashish-Sharma's picture

hi,

same issue occured on windows xp 3 and same solution.

Remove all SEP releated folder and Registry entry by using Cleanwipe tool.

https://www-secure.symantec.com/connect/forums/cant-install-sep-12-xperror-2343-specified-path-empty

You can download

Use the Windows Cleanup Utility can resolve this issue

1. download and install Windwos Cleanup Utility

2. Run Windows Cleanup utility

3. find the Symantec Endpoint Protection and select remove

4. re-install SEP Client

Here is the link :

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Thanks In Advance

Ashish Sharma

immumbaikar's picture

Hi Ashish,

But still it doesn't work for me.

Thanks & Regards,
Prasann
IT Security Engineer
CCNA,ITIL(2011)

.Brian's picture

Can you post the SEP_INST.log file?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

immumbaikar's picture

Hi Brian,

i'll do collect the required logs by tomorrow and share with you.

Thanks & Regards,
Prasann
IT Security Engineer
CCNA,ITIL(2011)

Rafeeq's picture

Trying the local install?

I would suggest to run process explorer, filter msiexec.exe , check where its stopping at.

check the profile path as well.

AravindKM's picture

Try this

  1. Open Regedit.exe and browse to the following key:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\
  2. Click Shell Folders and verify that the values on the right side refer to local paths that currently exist.
  3. Click User Shell Folders and verify that the values on the right side refer to local paths that currently exist.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

matdub's picture

AravindKM - That worked perfectly, I found a value that was incorrect and was able to fix the path.  Thanks!

DiamondSmile's picture

I tried all possibilities.  Everything mentioned in all blogs.  I am using Windows 8 and still getting Error 2343 while installing SEP 12.2

Please help

.Brian's picture

I would recommend opening a support case

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.