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Error 25 - Failed to connect socket

Updated: 22 May 2010 | 4 comments
dp_nash's picture
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I am facing a problem in getting a few of the LAN clients to recognize in NBU console through 'CONFIGURE CLIENT' utility.While some on the network connect to the NBU console [after disabling the Windows firewall], others are not. Since there is no DNS here, all the name to IP conversion is done through the local hosts file. I have tried the following to identify the cause but have not been successful

1. telnet <client/server name> bpcd - works fine. blinking cursor at both ends
2. bptestbpcd -client <client name> -debug - results in the socket connection failure. Seems to be related to vnetd [vnet-vnetd.c.4181 failed to ....]
3. bptestbpcd -client <client-name> -verbose - pops up Error 57

While the server side logging points to socket connection failure, there is no logging on the client side. I guess the server process is unable to reach the vnetd/bpcd process on the client. However netstat -a, indicates the vnetd process to be in the LISTENING state.

Can someone help me with a few pointers to resolve the same ?

Also let me know what is the relation between vnetd and bpcd processes in a client. How does the client handshake take place in terms of processes.

Thanks
dp_nash

Comments

Deepak W's picture
17
Jul
2009
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Status code 25 caused by no

Status code 25 caused by no open sockets on the Master/Media Server

refer to below link for resolution and more information

http://seer.entsupport.symantec.com/docs/264886.htm

-- Deepak W (Kindly close the thread if your query is resolved)

dp_nash's picture
17
Jul
2009
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Deepak, I have already made

Deepak,

I have already made this change. Problem persists

dp_nash

Deepak W's picture
19
Jul
2009
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sorry for the late

sorry for the late reply...

below mentioned text is from the NBU troubleshooting guide for your reference...

Recommended action:
■ Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that returned this status code. Then, retry the operation and check the resulting debug logs.
■ On Sun Solaris, verify that all operating system patches are installed. See the Operating Notes section of the NetBackup Release Notes.
■ On Windows, verify that the recommended service packs are installed.

-- Deepak W (Kindly close the thread if your query is resolved)

quebek's picture
20
Jul
2009
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createlog directories on client and server

Hello
I would enable a robust logging and create these directories under <install_path>\netbackup\logs
bprd
bpbrm
bpcd
rerun the bptestbpcd and check the above dirs for any clues.